Sr. Marketing Operations Manager

| Greater Boston Area

We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an unrivaled commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help shape the future of the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

As the Sr. Manager of Marketing Operations, you will be responsible for owning all of the Marketing technology stack, manage one email marketer, and be a key stakeholder in driving a stronger sales and marketing partnership. The ideal candidate will have experience implementing large scale technology (including Marketing Automation and Attribution tools), creating and managing workflows and system integrations, driving consistent reporting across teams, and leveraging technology cross functionally to improve SLAs, conversion rate, lead quality and handoffs to sales counterparts.

You’re a perfect fit if you are a data-minded force of nature who loves diving headlong into challenges and distilling insights, creating a world of data-harmony, and aligning team’s around common goals. You love using data to make a business case and seeing a tangible connection between your work and the revenue of the business.

What you'll do:

  • Own and proactively extend Marketing’s technology stack to become best-in-class in driving improved efficiency, conversion and scale
  • Roll-out new Marketing Automation and Multi-touch Attribution platforms
  • Manage our Email Marketing Specialist who is responsible for driving improved conversion, re-engagement and net-new leads
  • Develop, streamline and track the customer lifecycle by leveraging internal systems (i.e. Salesforce) and creating processes or workflows that align sales and marketing
  • Craft reports on marketing lead generation, sales activities, and business outcomes to support cross functional teams and inform business acquisition strategy
  • Work cross functionally with both Sales and Marketing to create processes for lead capture, management, scoring, assignment and optimization
  • Work cross functionally within Marketing to monitor, identify and act upon optimization opportunities across the funnel (including execution gaps)
  • Monitor and maintain data quality within the marketing database (hygiene, maintenance, attribution, etc.)

Do you have the ingredients:

  • Understanding of the B2B sales and marketing funnel
  • Passion for newest and greatest Marketing technology
  • Wizard with Salesforce, Attribution tools such as Bizable, and Marketing Automation platforms such as Hubspot and Marketo
  • Strong project management skills, priority-setting capability, ability to manage multiple projects in a fast-paced environment
  • Strong proficiency with system integration principles, experience troubleshooting points of system failure
  • Strong analytical skills and experience with data analysis (Excel skills required)
  • High energy team player who doesn’t let barriers get in his / her way
  • Experience with SiriusDecisions and / or Agile Marketing is a plus
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.

An Insider's view of Toast

What are some social events your company does?

Toast puts a major focus on culture and centers its events around keeping Toasters engaged and social. In the past 6 months alone, we’ve had a competitive field day, a summer appreciation event (with a bonfire, food, drinks, and music), and a fall cookout where we had a pig roast and potluck. One of our own employees even performed with his band.

Brittany Rothstein

Training Content Specialist

How has your career grown since starting at the company?

I began as an implementation engineer, moved into instructional design, and now I am in my dream role as a product manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
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