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Application Support Technician

| Greater Boston Area

Do you get obsessed about things that you had to fix again after just fixing it? Lose sleep until you find the root cause and document it?

We are looking for a creative techie to join our savvy IT Support team, who understands that technology is meant to empower people. The work will be exciting and dynamic in a company that is growing rapidly. You will be part of a community that is fanatical about security and on a mission to make an impact in the global technology ecosystem.

What we bring to the table:

  • Awesome company culture
  • Dynamic people and environment
  • Focus on employee experience
  • Not afraid to try new things (disciplined risk taking)
  • Mindset of continuous evolution

You:

  • Enjoy working with technology
  • Like finding ways to continuously improve the applications you support
  • Obsessed with creating effective incident management processes
  • Are resilient under pressure, let’s face it, lots of prima donnas out there…
  • Desire to continually learn and grow professionally
  • Have a strange love of documenting solutions to issues on ERP/CRM applications
  • Promote a mindset that focuses on experience rather than closing tickets
  • Know how to engage with different support teams in different regions to solve incidents
  • Can put on an analyst hat when digging into problems and can provide context to leaders and lead others to a solution

Our Ideal candidate has:

  • Minimum of 1-2 years’ application support experience
  • Working knowledge of Netsuite and Salesforce
  • Exceptional written and oral communication skills
  • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
  • Strong documentation skills

We have ambitious goals and need people that are dynamic, desire to be part of something greater than they are, and are passionate about excellence in service. You have a chance to be part of a company that is changing how people think about information security. Your creativity will be highly valued and your nerdiness will seem normal. If you want a place where you can grow and make an impact, this is it.

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Location

Rapid7 is conveniently located in downtown Boston, with plenty of restaurants, bars and public transport close by.

What are Rapid7 Perks + Benefits

Culture
Volunteer in local community
Once a year, Rapid7 offices across the globe close for the day so employees can volunteer.
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Ping Pong.
Stocked Kitchen
Rapid7 has a fully stocked kitchen including unlimited snacks, coffee, tea and all of the flavored sparkling water you can handle.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Promote from within
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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