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A/V Support Consultant

| Greater Boston Area

We are looking to stand up an A/V practice in our fast growing Boston location. Currently the location has 50+ conference rooms that hosts high profile meetings and will be significantly growing with MassMutual’s commitment to Massachusetts. The rooms are Microsoft Skype based systems moving to teams and zoom. The position would include overall support and maintenance of the systems.

 RESPONSIBILITIES

  • Video / Audio conference setup and support - Ensure all sites are connected on time and receiving / transmitting good audio / video.
  • Assist with support for video / audio conferencing problems. Investigate faults and recommend further actions to rectify.
  • Monitor Skype backend for meeting issues and provide regular reporting to customers and management
  • Telepresence support
  • General AV Meeting Room Support, AV equipment setup, support and operation.
  • Presentation / multi-media meeting room support, including duration support.
  • Assist with support for multi-media broadcasting.
  • Quick response to emergency / ad-hoc requests from the Helpdesk
  • Gathering and interpretation of technical requirements for events. Manage the process for quoting additional equipment and resources.
  • Technical setup and delivery of live events using in-house and hire equipment and working alongside on-site and cover support technicians.
  • Ensure event space is safe and hazard free and all cables are secured and tidy
  • Perform regular room walkthroughs and remediate issue found

BASIC QUALIFICATIONS:

  • 3 years A/V or comparable technology experience
  • Experience working directly with customers
  • Good technical documentation skills
  • Troubleshooting skills
  • Authorized to work in the United States without sponsorship now or in the future

PREFERRED QUALIFICATIONS

  • Strong background in office 365 and Windows OS a plus
Read Full Job Description

Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • BashLanguages
    • GroovyLanguages
    • D3JSLibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • Redux SagaLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • PostgreSQLDatabases
    • SQLiteDatabases
    • TeradataDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • TealiumAnalytics
    • SnowplowAnalytics
    • LookerAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Aha!Management
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement

Location

470 Atlantic Avenue, Boston, MA 02110

An Insider's view of MassMutual

How do you collaborate with other teams in the company?

As a Product Owner, I spend most of my time collaborating with others across different business units. On any given day, I could be spending time brainstorming design concepts of upcoming features with our design team or assisting them with presenting these concepts to outside users as part of our user testing process.

Ryan

Digital Product Owner

What makes someone successful on your team?

Successful people on my team are: passionate, curious, receptive, and engaged. Each team member is expected to be passionate about the work that they do, and the domains in which they practice. They are always solving unique problems and must be curious about finding new solutions.

David

Digital Lead

What’s the vibe like in the office?

We work in an open floor plan, so there is a lot of opportunity for networking across roles, teams and levels. Everyone is very friendly and welcomes the opportunity to get to know other people on the floor.

Kristina

Digital Product Manager

What are MassMutual Perks + Benefits

MassMutual Benefits Overview

At MassMutual, employees have the opportunity to earn a competitive salary and bonus, enroll in an
array of benefits, and participate in programs and services that support healthy lifestyles, assist them
in building financial security for themselves and their families and help them live well-balanced lives.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
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