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Candidate Experience Concierge

| Greater Boston Area

Drift is looking for a Candidate Experience Concierge to represent the first point of contact with candidates going through the interview process as they join Drift for an onsite interview.

A typical day as a Candidate Experience Concierge, involves managing every aspect of the onsite interview ensuring the candidate feels welcomed and ready for a successful interview along with ensuring all Drifters in the interview process are prepared and on time. Some of the day to day responsibilities are as follows but not limited to preparing interview rooms, greeting candidates at the front lobby, conducting an office tour, getting them settled into the interview space through ensuring that they are escorted out following the completion of there interview.

What you’ll be doing on the Experience team at Drift:

  • During a candidate’s time at Drift you will assist in organizing and ensuring that all interviews are on time as scheduled.
  • Prior to a candidate interview it would be expected that this person anticipates any foreseen obstacles
  • Overall, we are looking for someone who bleeds experience and wants to put our candidates at the forefront of their minds and truly cares that experience is key to success in our interview process here at Drift.
  • Customer Lounge
  • Experience Support - Birthdays, anniversaries, gifts

About you and what type of skills you’ll need:

  • You're always thinking one step ahead
  • Strong verbal and written communication skills with an emphasis on providing excellent customer service
  • You take initiative to get stuff done
  • Able to support fast-paced recruitment activity in a startup environment

About Drift

Drift is the world’s first and only conversational marketing and sales platform. More than 100,000 businesses use Drift to provide a modern buying experience for potential customers, generate more qualified leads, and dramatically accelerate the sales cycle.

At Drift, team members:

  • Have complete ownership and accountability over their role and functional area
  • Have complete transparency into the rest of the company (and are expected to show their work and do the same)
  • Have a sense of urgency. We are building a once in a lifetime company at Drift, so we move fast
Read Full Job Description

Location

Right in the heart of Back Bay 🙏

An Insider's view of Drift

What are some social events your company does?

We've been to Nashville, Austin, and Killington for our yearly company retreat! Where to next?!

Drift

Team

How do you collaborate with other teams in the company?

I feel really lucky because I get to work with the Sales, Customer Success, Product, and Ops team on a regular basis. We say "One team, one dream" un-ironically and are always willing to hop into anything that benefits the customer.

Sara

Conversational Marketing Specialist

What makes someone successful on your team?

Our leadership principles are the core of who we are and how we operate every day. Bringing these in to your actions, decisions, and how you deliver results is the surest way to be successful here. Walk the talk. Focus on the customer. Deliver results every single day.

Kari

Director of Learning and Development

What is your vision for the company?

Today, all of our lives run in real-time. As a result, our expectations for how we communicate with businesses have changed: we expect answers in real-time too. Customers have all of the power today, and that’s why we put a premium on how we’re treated. Businesses need to adapt to this shift in order to thrive today, and that’s what we focus on.

David

CEO, Co-Founder

What’s the vibe like in the office?

High-energy! From sales, to marketing, to customer success and beyond everyone rallies around one common goal which is putting the customer first. End of month is always exciting for this reason.

Amanda

Customer Success Manager

What are Drift Perks + Benefits

Retirement & Stock Options Benefits
401(K)
401(K) Matching
Vacation & Time Off Benefits
Sabbatical
After working at Drift for three years, all Drift employees are eligible for a month-long sabbatical.
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
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