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Community Events Manager

| Greater Boston Area
The Community Events Manager is the creative and strategic lead behind our many offline events, including our customer workshops and cornerstone annual event, Klaviyo:BOS. Klaviyo:BOS (pronounced “Klaviyo Boston”) is our largest gathering (500+ attendees) of the Klaviyo community — last year we had 3 conference tracks, 30+ talks, and a super fun afterparty. You will own the planning, budget, entire project plan, logistics, promotional plans, and execution activities of all offline events and work with the Marketing team (and outside consultants) to create highly engaged and exciting experiences. And when we say engaged and exciting experiences, we mean it — our events continue to register industry-leading NPS scores of 80+ from our awesome attendees, with the last one clocking in at 94.
This role will be measured on community growth (# events, # attendees/event, # new users acquired/event), event quality (qualitative and quantitative (NPS)), community engagement/activity, and # of new advocates/brand evangelists per event. The ultimate goal is to leverage your strong program management and relationship-building skills to define and scale our events strategy to make our events the most memorable ones of their kind around. You will have one direct report. Travel is required, including a minimum of one week a month for at least six months a year.
Responsibilities
Manage the plan. You will build extremely clear, detailed and logical timelines associated with each event, prioritizing workflow each day and ensuring all associated deadlines and budgets are met on time.
Communication across the board. Communicate efficiently & effectively with “customers” (event attendees), speakers, guests, VIPs, and Klaviyo staff to ensure their questions are answered and their needs are met.
Being a strategic mastermind. As a key member of the marketing team, you will utilize a strategic mix of quantitative and qualitative customer insights to understand how best to create events that meet customer needs and continuously improve.
Knowing the promotion game. You’ll work to promote and evangelize all of our amazing events and craft an amazing promotional plan to ensure every event is filled.
Owning the budget and master project plan. You are comfortable owning the annual budgets for all Klaviyo offline events as well as the master project plan that clearly articulates all the details of a successful event.
Set the agenda. You will help craft our editorial agenda for our events to ensure a highly interesting and engaging event.
What People Say About Our Events
Workshops
“Enriching day! Surpassed my expectations. I really look forward to implementing everything I learned.”
“This day was incredible! So appreciative that this was offered. Very helpful!”
“I'm sure you have so many customers, but you made everyone feel like friends or family. You guys are pleasantly different.”
Klaviyo:BOS
“The way you structured the event was so flawless... each session was just beyond expectations. I took pages and pages of notes, all high-quality, critical learnings. A super close second to the amazing knowledge I gained was just how spectacular the little details and amenities were. I felt constantly pampered and cherished, for real. You Klaviyos really know ecommerce marketing and how to party, don't you?”

In the first 30 days, you’ll have:

  • Produced, attended and recruited for at least one workshop
  • Started implementing a project plan and budget(s) for future workshops and Klaviyo:BOS
  • Created a master calendar for all remaining events of 2019, including Klaviyo:BOS.
  • Mapped out an agenda framework for Klaviyo:BOS
  • Launched a promotion plan for Klaviyo:BOS

Within 90 days, you’ll have:

  • Led, organized and implemented two to three of our workshops
  • Provided a template to help streamline the development of future events
  • Helped secure ALL speakers for Klaviyo:BOS in Q3 of 2019
  • Completely owned the master project plan for Klaviyo:BOS and remaining workshops for 2019
  • Spoken to at least 30 customers to determine how we can continuously improve workshops and Klaviyo:BOS
  • Defined an Events budget

Before you hit your first year anniversary, you’ll:

  • Developed, managed and completed a legendary Klaviyo:BOS 2019
  • Led whole year’s worth of workshops around the US
  • Doubled our workshop attendance and sold out Klaviyo:BOS
  • Implemented an event framework to be used for all future events in 2020 and beyond
  • Evangelized our events across Klaviyo

About You
You are outgoing. Friendly. Hands on. Persistent. Creative. Easy to deal with. Willing to think quickly on your feet. Gets things done. High personal productivity. You see events as a key method to connect with our passionate community and make those bonds even stronger. You also can see the big picture while being totally comfortable in the nitty-gritty details of what it takes to manage a world-class event. Ideally, you have at least five years professional experience planning and producing events of all sizes, including wildly successful multi-day conferences for 500+ guests.
About Us
Klaviyo is a team of people who are crazy motivated by growth. It’s what we help our customers do: grow their businesses by making it possible and easy for them to use their data to power better marketing. It’s how we behave as individuals: we’re all deeply passionate about learning. It’s how we manage our business: we have thousands of paying customers, we’re profitable, and we’re growing insanely fast. And it’s what our culture is all about. Working at Klaviyo means you’ll work on things you never imagined you would; you’ll grow in ways you didn’t consider possible, and you’ll do the best work of your career with people who are just as motivated and talented as you are. If this sounds like your type of place to work, drop us a note!

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • Twitter BootstrapLibraries
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • CassandraDatabases
    • MySQLDatabases
    • RedisDatabases

Location

We're in the heart of the Financial district with easy access to public transportation and a short walk from South Station.

An Insider's view of Klaviyo

What’s the vibe like in the office?

The simplest way I would describe the Klaviyo office is "energy". From the minute you start your day there's an excitement that everyone is working toward the common goal of helping businesses grow. It's a pretty amazing thing to be a part of and you can really feel it.

Jon

Director of Community Management

How do you collaborate with other teams in the company?

One of the great things about working at Klaviyo is that I get to work with amazing people from across the organization. While working in Finance isn’t intuitively a role that involves a lot of collaboration - Klaviyo’s finance team has regular interactions and team syncs with Sales Ops, Customer Support and the People Team!

Tai

Staff Accountant

How would you describe the company’s work-life balance?

As a working parent I feel incredibly excited to work at Klaviyo because I feel so supported in two amazing roles - Director of Customer Success and Parent to a 3 year old. Being able to develop an amazing team without worrying about being judged for making time for my family is one of the many things that makes Klaviyo special.

Rach

Director

What are Klaviyo Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Intracompany committees
We have a diversity and Inclusion committee that sponsors monthly company-wide activities to educate and enrich our employees.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Klaviyo employees can contribute up to $2700 annually to their FSA.
Disability Insurance
Disability insurance that covers 60% of annual salary.
Dental Benefits
Our dental plan covers : 100% for preventative care., 80% for basic restorative, 50% for major restorative.
Vision Benefits
Our vision benefits plan covers 100% for annual eye exams with $150 for glasses and contact lenses.
Health Insurance Benefits
Life Insurance
Life insurance is equal to 1 times an employee's annual salary up to 300k.
Pet Insurance
We offer discounted pet insurance through our insurance provider.
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Klaviyo's 401k plan offers stocks, bonds and international index funds to choose from.
401(K) Matching
Company Equity
Klaviyo offers equity packages to full time employees.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave.
Flexible Work Schedule
Klaviyo provides employees with a flexible work schedule that includes Core hours, Flexible start and end times.
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Klaviyo offers unlimited time off.
Paid Holidays
Paid Sick Days
Klaviyo offers unlimited time off.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Klaviyo offers Tax preferred transit and parking plans for employees.
Company Outings
Klaviyo Hosts bi-annual company parties and milestone celebrations when targets are reached ! ( usually once a year)
Game Room
Klaviyo offers ping-pong tables, and a number of different gaming consoles for employee use.
Stocked Kitchen
Klaviyo offers a WELL STOCKED FREE kitchen with snacks and drinks for all employees.
Some Meals Provided
Klaviyo often surprises employees with free breakfast or meals and Free lunch on Wednesdays for all!
Happy Hours
Happy hours are hosted Once per week on Fridays!
Parking
There is a parking garage in the building.
Fitness Subsidies
Klaviyo offers 3 months of subsidised gym membership.
Professional Development Benefits
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $3000 for continuing education.
Lunch and learns
Klaviyo hosts weekly Lunch and Learns.
Promote from within
Continuing Education stipend
We offer $3000 annualy for continuing education.
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