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Customer Education Manager

| Greater Boston Area

We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an unrivaled commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help shape the future of the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

The Customer Education Manager  role is responsible for delivery of customer training on Toast product and various Toast modules. This includes managing multiple simultaneous projects, coordination of setting up virtual events and training the customer(s) on Toast. The ideal candidate for this position is customer focused, tech-savvy and design-minded. They have a deep passion for customer education and an understanding of adult learning principles and theories. With that being said, they are also not afraid to think outside the box and disrupt the learning landscape.

What you will do:

  • Drive customer education experience through the development of innovative training
  • Collaborate internally to ensure consistency of content across teams
  • Partner with team members to create effective content using instructional design, adult learning methodologies and technology to enhance learning
  • Build and drive adoption of Live and Virtual customer training events
  • Deliver engaging, high-impact Toast product training content and programs that drive product adoption
  • Travel to offsite locations to deliver training programs (approximately 50%)
  • Create, manage and drive project timelines; ensure deliverables and milestones are met
  • Actively participate in strategy discussions; ensuring we meet customer education adoption metrics and program goals
  • Prototype and experiment with different delivery methods and content types and refine content and approach based on customer feedback and performance metrics
  • Manage virtual platform to set up webcast and virtual event elements such as registration pages, emails, content, locations, surveys etc.

Do you have the right ingredients?

  • 3-5+ years of online education development experience; strong preference for customer facing experience
  • BA/S or equivalent in related field - English, Communications, ID, etc.
  • Proven success working within collaborative, cross-functional environments to determine appropriate curricula that achieves learning objectives
  • Excellent written and verbal communications
  • Ability to convert different types of content into organized and consistently designed training deliverables
  • Experience with LMS and other learning systems and technologies
  • Stays abreast of current customer-facing learning trends, tools, and technology
  • Enthusiastic about technology with demonstrated technical aptitude; experience at a technology company or relevant consultancy is ideal
  • Strong project management skills and an ability to multitask without getting frazzled
  • Love for teamwork and commitment to building a world-class, enterprise-class global customer education experience
Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.

An Insider's view of Toast

What’s the vibe like in the office?

Our office has both a relaxed but productive vibe. You'll see people with their heads down working, but you'll also see people hanging out and collaborating in open spaces. There's a good balance between work and play. When I'm not heads down coding, you'll find me playing guitar or hanging out in the Toast Pub.

Gabe Gonzalez

Software Engineer

How has your career grown since starting at the company?

I began as an implementation engineer, moved into instructional design, and now I am in my dream role as a product manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
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