Customer Success Manager

| Greater Boston Area

We are looking for a customer-oriented and ambitious team player with exceptional analytical and consulting / advisory skills to support our customers in the best way possible. You will take on full responsibility for customer accounts in different lifecycle stages – from onboarding to renewal. The tasks range from data-driven analysis and execution to change management projects.

Responsibilities

  • Close collaboration with Sales, Marketing and Product Development
  • Regular care of customer accounts and ensuring continuous communication with customers
  • Ensuring a smooth onboarding of new customers
  • Development and expansion of customer accounts
  • Driving product usage and increasing user base in customer accounts
  • Execution of consulting projects with customers
  • First point of contact for all aspects of your customers
  • Translating customer feedback into product requirements
  • Working with state-of-the-art Customer Success tool

Requirements

  • 3+ years of experience in an internationally operating consulting company for IT Management projects
  • Understanding of IT organizations, development of IT applications and IT operations in companies
  • Working experience in direct customer interaction on decision-making level in the IT
  • Experience in project management and project methods
  • 1+ year working knowledge with Gainsight or Totango
  • Very good English language skills, especially technical vocabulary
  • Passion for IT

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Paid Time Off (Vacation, Sick & Public Holidays
  • Visit Headquarter in Germany
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • TypeScriptFrameworks
    • nginxFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM
    • HubspotLead Gen

Location

Our office is located in Downtown Boston, super close to various T and commuter rail stops. We have awesome lunch spots nearby, and even better views!

An Insider's view of LeanIX, Inc.

What’s the vibe like in the office?

Really entertaining. We swing between "silly" & "energetic" to "in the zone and get things done!" It's inspiring to see how everyone finds their own way to enjoy their job each day. We rarely live the same day twice, so it's easy to be passionate here. We know how to have fun but we also know how to use that same energy to reach our goals!

Vincent

Customer Success Manager

How do you collaborate with other teams in the company?

I work with everyone as Legal mitigates risk which touches all areas of the business. Communication is essential, you never know what remark will spark an idea. Everyone has to be on the same page and understand their contribution. We don't have time for passengers, everyone must contribute. You have to trust your colleagues to follow through.

Frank

Legal Counsel

What’s the vibe like in the office?

There is a very supportive and team-oriented vibe in the LeanIX office. We have a lot of different roles and each wear many different hats, but rally together as one team and support each other’s success.

Doug

Regional Sales Director

What are LeanIX, Inc. Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Open door policy
Team based strategic planning
Group brainstorming sessions
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Happy Hours
Professional Development Benefits
Job Training & Conferences
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