Desktop Support Engineer
Meet CarGurus—the #1 visited online car shopping website in the US. At CarGurus, we’re building the world’s most trusted and transparent automotive marketplace where it’s easy to find great deals from top-rated dealers.
Founded in 2006 by Langley Steinert (co-founder of TripAdvisor), CarGurus is a technology company with a passion for data and its power to simplify every aspect of the car shopping experience. Using proprietary technology, search algorithms and innovative data analytics, we provide unbiased validation on pricing, dealer reputation and vehicle history.
Do you like a challenge and solving puzzles? Are you good at thinking on your feet? Most importantly: do you like the idea of being a customer’s hero?
CarGurus is looking for a Desktop Support Engineer 1 to join our IT Team. We are looking for an individual that enjoys helping others and will contribute to our expansion in the U.S. and overseas. Your ability to solve desktop issues will be a great part of your success. Your audience will be wildly varied from engineers to our sales team to our marketing team and more. Working together and helping each other is central to the IT Team’s culture.
If this sounds exciting, then we want you!
What You’ll Do:
- Provide day to day desktop support to local and remote users
- Help build computers for new hires
- Setup desks for new hires
- Support users when moving from one desk to another
- Evaluate tools and software products to help solve problems for our users
Who You Are:
- Some experience supporting MACs (OSX) and/or PCs (Windows)
- Some experience configuring laptops, peripherals and smart devices
- Ticketing system knowledge a plus
At the core of our company culture is a spirit of innovation, curiosity and collaboration. True to our start-up roots, we’re nimble, flexible and hardworking. We have a great respect for testing and learning and a healthy aversion to scheduling meetings to discuss meetings. Lunch is catered daily. Gym membership is free. Foosball and ping pong are played often. Now a publicly-traded company, we’re as committed as ever to cultivating the culture that got us here.
In addition to the US, CarGurus operates sites in Canada, the UK and Germany with other markets on the horizon. Our offices are located in Cambridge, MA, Detroit, MI and Dublin, Ireland. If you’d like to learn more, please visit our careers page.