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Director of Customer Success Enablement

| Greater Boston Area

At Toast, we don’t just put great technology in the hands of our customers, we know that to be truly successful with technology change, the right training and enablement is paramount . We are seeking an individual to lead these efforts to ensure our customers utilize our technology in the ways that are just right for them. The restaurant community demands an innovative approach to learning that is accessible, personal and affordable.This high energy and results-driven leader needs to design, execute and lead our customer education strategy.

Candidate Responsibilities

  • Own the creation and execution of the CS Enablement department to support the learning needs of our employees - a diverse set of 400+ employees; both technical and non-technical with 50% in Boston 20% in Omaha and the remaining spread across 30+ US cities
  • Drive innovative and creative thinking in how we best educate our employees. Implement new modern approaches to learning including video, mobile, gamification, social media, podcasts, webcasts, blogs and more.
  • Research and identify learning needs of our employees, coordinating the design, development and execution of training solutions. Determining training and development priorities as a result of needs analysis, and acquiring or developing programs and resources to meet priority needs.
  • Collaborate with cross-functional leaders and to manage all aspects of running the department including, business planning, content strategy and course development.
  • Lead a team of subject matter experts and trainers who build and deliver content. Partner very closely with the Toast Customer Education team who similarly build content and own the strategy for customer training
  • Partner with enablement/learning leaders in Sales, Product, and Customer Success and People & Culture to identify areas for alignment and collaboration
  • Forecasting the program needs to meet employee growth, product roadmap changes and curriculums. Tracking ROI and regularly reporting on key training metrics to Sr. Leaders to determine the effectiveness of all programs.


Our Ideal Candidate

  • Is incredibly passionate about employee enablement
  • Deeply understands how to build scalable enablement programs for large diverse employee base
  • Has 10+ years of experience in enablement, education, learning & development, product marketing or other relevant field
  • Has managed a team of subject matter experts - some highly technical
  • Has managed a budget and a department
  • Drives progress cross-functionally and very comfortable working across complex organizations
  • Is metric driven and operationally minded
  • Willing to travel
Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.

An Insider's view of Toast

What’s the vibe like in the office?

Our office has both a relaxed but productive vibe. You'll see people with their heads down working, but you'll also see people hanging out and collaborating in open spaces. There's a good balance between work and play. When I'm not heads down coding, you'll find me playing guitar or hanging out in the Toast Pub.

Gabe Gonzalez

Software Engineer

How has your career grown since starting at the company?

I began as an implementation engineer, moved into instructional design, and now I am in my dream role as a product manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
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