Engineering Support Specialist

| Greater Boston Area
At Cogo Labs, we build startup companies from scratch.
 
We're not venture capitalists -- we're a collaborative team of engineers, analysts, and entrepreneurs using innovative tools, big data, and intellectual curiosity to build a platform that spins up successful online businesses, fast.
 
We are looking for an entry level Engineering Support Specialist to join the team in serving the needs of internal customers. The Engineering Support team monitors and maintains various pieces of the infrastructure used by these teams as they grow inside the incubator. We serve as front-line support for any problems the teams have, including triaging tickets and escalating issues as necessary. We're not looking for a specific set of hard skills, but the tenacity to learn as you go and the analytical mindset to do it quickly.
 
As a Engineering Support Specialist, you will:
  • Perform routine maintenance on our system's software infrastructure;
  • Answer inquiries and tickets from internal customers;
  • Troubleshoot tier 1 technical issues;
  • Identify processes and functions for automation;
  • Build tools to automate and streamline processes;
  • After training, join on-call rotation to provide after-hours support.
 
About us:
  • Near-obsessive in the use of data to inform our business decisions: We believe that efficient growth happens when we make every decision based on solid, well-directed analysis.
  • Unmatched in opportunity: We believe in mentoring people to grow as quickly as they can.
  • Owners: We manage priorities and risks, take responsibility, and innovate like entrepreneurs.
  • A fun, supportive culture: Happy employees are the most successful. We take care of our own, and not just because it's good business.
 
You are:
  • Focused on customer satisfaction: Driven to exceed expectations and provide a positive experience 
  • Attention to detail: Does not let important details slip through the cracks 
  • Analytical: Uses logic to consider all angles of a problem and possible solutions before asking for help 
  • Diligent: Demonstrates tenacity and willingness to go the distance to get something done
  • Flexible: Adjusts quickly to changing priorities and conditions; enjoys working in and thrives in a rapidly changing environment; willing to join on-call rotation after training
 
 
Read Full Job Description

Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • ReactLibraries
    • SparkFrameworks

Location

One Kendall Square Building 200, Cambridge, MA 02139

An Insider's view of Cogo Labs

What are some social events your company does?

Every year we have a Cogo cruise where we take the day off from the office and take a cruise around the Boston harbor. In addition, we have monthly women's dinners, LGTBQ centered events and much more!

Braden

Brand Marketing Coordinator

What makes someone successful on your team?

Successful Cogo employees take on challenges with tenacity, aren't afraid of autonomy, and are eager to collaborate with one another.

Braden

Brand Marketing Coordinator

What are Cogo Labs Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga, In-office fitness classes, Sponsored race teams.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Restricted work hours
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Customized development tracks
Paid industry certifications
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