Enterprise Customer Success Manager

| Boston

Fuze is a high-growth, venture-backed Boston-based company with more than 650 employees and worldwide operations which was recently noted in Forbes “Next Billion Dollar Startups List” as a “Unicorn”. Our core values drive the way we conduct business every day and define our company culture. We’re growing at lightning fast speed to meet the demands of the evolving unified communications as a service (UCaaS) market. We provide a global, cloud-based unified communications platform that empowers productivity and delivers insights across the enterprise by enabling simplified business voice communications, flexible video conferencing and always-on collaboration. Fuze allows the modern, mobile workforce to seamlessly communicate anytime, anywhere, across any device.

What You’ll Do:

    • Building and sustaining customer relationships while driving the adoption and expansion of the Fuze platform in order to exceed our revenue goals. The CSM will work closely with Account Executives to establish and build long-term business relationships within designated accounts and execute on-account plans jointly made.
    • Leading the post-sales effort in building Enterprise Success Programs through which you will deliver consistent value to your customers.
    • Becoming a Fuze expert so that you can discuss and demonstrate the value and purpose of each part of the Fuze platform as well as the adoption roadmap.
    • Applying your domain expertise with customers in best-practice discussions around the use of the Fuze platform as well as Customer Success as a function
    • Your focus will be on customer delight as you deliver business impact and innovation to customers by understanding their key business drivers
    • The CSM is a high-impact and very visible role responsible for ensuring adoption of Fuze 

What You’ll Need:

    • Demonstrable experience in high tech Customer Success
    • 3-5+ plus years of SaaS based experience
    • An understanding of technology and an ability to distinctly explain technological and business concepts
    • Proven effectiveness in complex digital transformation projects
    • Exceptional executive-level communication, presentation, and interpersonal skills
    • Strong experience with customer onboarding and customer success
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Location

We're right in the heart of Copley Square with plenty of restaurants & bars in the area. The office is easy to get to with train & bus stops nearby.
2 Copley Place, Suite 7000, Boston, MA 02127

Insider's spotlight

What are some social events your company does?

Once a quarter, we host a theme party in our offices to get everyone together. Fuze Cruise, summer camp, Halloween, and a holiday party with a cookie swap to name a few of the recent ones. We also have a softball league during the summer and fall, and have done a few volunteer outings at local charities.

Amanda

Marketing Director

How do you collaborate with other teams in the company?

As a Program Manager, it is crucial that I can easily collaborate with internal teams and external vendors, no matter where they are located. Our technology easily allows us to hop on a video call, send messages, and create group chats so we can keep projects moving. The ability to quickly take notes within the meeting has also been a huge plus dur

Jean

Strategic Program Manager

How has your career grown since starting at the company?

Working at Fuze since 2014 has been immeasurably rewarding both personally and professionally. I've made lifelong friends, rubbed shoulders with business leaders from coast to coast, and taken my career to a level I didn't think possible.

Josh

Area Director, New England

Perks of working here

401(K)
Beer on Tap
Casual Dress
Commuter Benefits
Company Equity
Company Outings
Conferences & Training
Dental Benefits
Flex Work Hours
Generous PTO
Happy Hours
Health Benefits
Remote Work Program
Some Meals Provided
Stocked Kitchen
Tuition Reimbursement
Unlimited Vacation
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