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Enterprise/MM & Reseller Growth Operations Manager

| Greater Boston Area

Toast Overview:

We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an unrivaled commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help shape the future of the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive

Job Overview:

We are looking for an experienced Enterprise/MM Manager to own and champion best-in-class systems changes that empower our internal stakeholders to successfully and seamlessly (1) navigate Salesforce and (2) obtain Enterprise/MM specific data-driven insights. The Enterprise/MM Manager will partner closely with Enterprise Sales, Operations, Marketing, and Customer Success to map the current process, identify improvements to that process, and execute on his/her recommendations.

What you will do:

  • Map current Enterprise/MM customer journey from lead to go-live
  • Work closely with key stakeholders and other internal teams to identify key business outcomes worth solving
  • Turn high-level business requirements into detailed specs for system development
  • Design intelligent solutions to address business objectives and incrementally add value
  • Work with business systems team to drive systems development and implementation
  • Identify opportunities to increase efficiency, improve the usability of our tools, and analyze root causes
  • Monitor performance of the team’s initiatives and measure impact of systems enhancements
  • Drive user adoption and alignment across the company
  • Run monthly business review for the Enterprise/MM/Reseller team
  • Provide data analysis and insights to Sr. Management as needed
  • Work cross functionally to prioritize competing interests and focus project plans on the highest impact activities

Do you have the right ingredients?

  • Familiarity working with, designing, and implementing systems changes
  • Familiarity working with complex, interrelated systems to identify dependencies and opportunities to establish separation of concerns.
  • Must be able to work cross functionality with other Sales, Operations and Business Systems teams where persuasion and communication are paramount to getting the job done.
  • A demonstrated record of strong project management and driving results
  • A basic understanding of system design
  • Ability to work independently and motivated to move beyond existing practices
  • Exceptional written, visual, and verbal communication skills
  • Ability to juggle multiple projects simultaneously
  • Attention to detail
  • Excellent problem solving and troubleshooting
  • An interest in working hard and being challenged in a fast-paced environment, while having fun doing it
  • An easy-going attitude, thick skin, and a strong sense of humor
  • BA

Bonus ingredients:

  • Designed Salesforce for Enterprise for a high growth SaaS company
Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.

An Insider's view of Toast

What’s the vibe like in the office?

Our office has both a relaxed but productive vibe. You'll see people with their heads down working, but you'll also see people hanging out and collaborating in open spaces. There's a good balance between work and play. When I'm not heads down coding, you'll find me playing guitar or hanging out in the Toast Pub.

Gabe Gonzalez

Software Engineer

How has your career grown since starting at the company?

I began as an implementation engineer, moved into instructional design, and now I am in my dream role as a product manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
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