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IT Helpdesk Administrator

| Greater Boston Area

There is no hotter field right now than Artificial Intelligence and Machine Learning. DataRobot is at the forefront of this trend, having established market leadership in a category called Automated Machine Learning. We’re Boston-based and we’ve raised $225M to fuel our expansive ambitions. We are growing quickly and need talented, motivated people to join the team. Our software helps organizations gain a competitive edge with AI. We’ve transformed how data science is done at the highest level, and we’re looking to extend that disruption.

DataRobot is looking for a Helpdesk Administrator to join our expanding team in Boston to accommodate our growth.

Our ideal candidate:

  • is people-oriented, friendly and has a positive attitude; 
  • willing to help and maintain office space in order;
  • provides first-level contact and problem resolution for all users with hardware, software and applications problems;
  • troubleshooting and problem-solving are their beloved pastimes;
  • is constantly ready to resolve as many user-reported problems as expertise permits using available tools. 

Required Experience: 

  • Experience with desktop/laptop provisioning is a must
  • Automated laptop provisioning is a plus
  • Knowledge of OSX systems is a plus
  • Experience with Linux systems is a plus
  • Good writing and communication skills
  • Experience with Audio/Video conference systems configuration and administration
  • Basic knowledge in Networking technologies and ability to run primary diagnostics
Read Full Job Description

Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • D3JSLibraries
    • FluxLibraries
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • NumPyFrameworks
    • PandasFrameworks
    • Scikit-learnFrameworks
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • DockerDatabases
    • RabbitMQDatabases
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • MarketoLead Gen

Location

1 International Place 5th Floor, Boston, MA 02110

What are DataRobot Perks + Benefits

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