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IT Support Manager

| Greater Boston Area

Indigo is a company dedicated to harnessing nature to help farmers sustainably feed the planet. With a vision of creating a world where farming is an economically desirable and accessible profession, Indigo works alongside its growers to apply natural approaches, conserve resources for future generations, and grow healthy food for all. Utilizing beneficial plant microbes to improve crop health and productivity, Indigo’s portfolio is focused on cotton, wheat, barley, corn, soybeans, and rice. The company, founded by Flagship Pioneering, is headquartered in Boston, MA, with additional offices in Memphis, TN, Research Triangle Park, NC, Sydney, Australia, Buenos Aires, Argentina, and São Paulo, Brazil. www.indigoag.com

The IT Support Manager will play a key role in growth of the IT Support function within Indigo. This person will ensure that the business is providing exceptional IT Service to both internal and external users. They will have ownership of support within the Boston, MA office and remote users.

Responsibilities:

  • Lead a local team of IT support staff
  • Develop and maintain effective working relationships with team members, peers and supervisors to provide top of the line customer service
  • Provide exceptional support to end users
  • Meeting SLA’s defined between support and the business
  • Improve support procedures
  • Assist in the maintenance and upgrades of Support Tools
  • Creation and distribution of IT Service Desk reporting

Competencies:

  • Customer focused
  • Great technical aptitude
  • Thrives in a fast-paced environment; pushes to find and deliver simple solutions to complex problems
  • Able to work across a broad set of technologies
  • Proactively brings new ideas to the table
  • Strong written and spoken communication skills
  • Comfortable with ambiguity and challenging company goals
  • Self-starter; able to drive to solutions with minimal direction
  • Driven by incremental milestones to work toward an ideal solution
  • Strong passion for collaboration
  • Understands and is excited about Indigo’s mission and core values

Qualifications:

  • Degree in IT or equivalent in hands-on experience desirable
  • 2+ years management experience
  • Experience working in a fast-paced, quickly pivoting environment
  • Experience working in an ITIL based service environment
  • Experience with Windows 10, Meraki, PowerShell and SharePoint desired
  • Experience with TPX-UCx, Atlassian Suite & Zoom Video Conference a plus
Read Full Job Description

Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • TypescriptLanguages
    • GraphQLLanguages
    • ReactLibraries
    • ReduxLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases

Location

On the edge of Charlestown, we are within walking distance to restaurants and bars. The Sullivan Square T and bus stop is also right next door!

An Insider's view of Indigo

What projects are you most excited about?

Our mission is to provide agronomists with unbiased real-time data we are collecting across thousands of acres at the ground level and from space. It's such a thrill to be working on the data and analysis perspective of this massively cross-disciplinary team that helps agronomists initiate data-powered conversations to provide substantial results.

Jyoti

Principal Data Scientist

What makes someone successful on your team?

A successful Indigo team member is someone willing to continuously learn and improve, regardless of experience or role. Whether you’re an Engineer, Account Manager, Business Analyst, or Scientist, successful team members keep the bigger picture in mind and bridge disciplines to solve problems facing the incredibly complex system that is agriculture

Hilary

Software Product Manager

What are Indigo Perks + Benefits

Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
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