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IT/Desktop Support Specialist

| Greater Boston Area

SimpliSafe is looking for an IT Support Specialist to provide top-notch technical support to our business and employees. Supported by our IT Manager, you’ll help keep our team working smoothly by solving problems of all sizes.

Our ideal candidate possesses…

  • Awesomeness.
  • Excellent analytical and troubleshooting skills.
  • The ability to triage, and to re-prioritize on the fly when things come up.
  • Strong Mac skills: you know your way around the fringe features of a mac, are unafraid to work on the command line, and know multiple ways of solving a problem on a Mac.
  • Fundamental understanding of networking, wifi, and servers: we want to hear about any and all hands-on experience you have here.
  • The ability to maintain an even temperament 100% of the time: you’re cool & able to deliver under pressure, and always leave your users/customers happy.
  • Collaborative, thoughtful, friendly approach to customer service: as an IT engineer, you’re eager to help an end user in need, however difficult (or simple!) the problem might be.
  • Willingness to pitch in, whether it is snaking cables through walls, fixing keyboards, ordering desk lamps, or building redundant email servers in Amazon Web Services (AWS) via Devops tools (i.e. Infrastructure as code - Ansible, Terraform, etc.)
  • Enthusiasm to learn and grow

For extra credit...

  • Recent server configuration/administration experience
  • Significant experience working with 3rd-party vendors/services/carriers
  • Linux experience, especially at the server level
  • Strong Windows skills
  • Experience configuring and using OAuth or SAML authentication

 

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Location

Find us in Downtown Crossing for a convenient commute. Plus, we are surrounded by Boston's best restaurants and plenty of green space to unwind in!