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Network Operations Engineer

| Waltham

Network Operations Engineer

Waltham, MA

  • When finance professionals need to do big deals beyond business boundaries, Intralinks is their platform of choice for content distribution and collaboration. We help power financial markets.

    When Whole Foods was acquired by Amazon, they turned to Intralinks to provide their due diligence virtual data room. When Ares Management LLC grew their investor base and raised more than $65B of capital they chose Intralinks to support their capital raising and fund reporting needs.

    Intralinks needs you. We’re already the market-leader and we are still on a growth trajectory. We’re investing heavily in R&D to extend our platform and expand our SaaS portfolio. At Intralinks this means a mix of maintaining our flagship offerings with a good dose of pure innovation going into net new offerings. This a great place to get traction in your career, working for a company with pedigree and world-class customers.

    Our culture is one of agility. We’ve adopted Scrum and we need people like you to help examine what we do well and what we don’t do so well and identify opportunities to learn and improve. Our teams are self-managed, which means that your input is valued and there are opportunities for trying new tools and technologies to get us there faster. .

As an Associate Network Operations Engineer on the Network Engineering and Support team, your mission will be to ensure Intralinks global network is always fast, available, secure and engineered to handle the needs of Intralinks staff and global SAAS customers.

You will be working on the cutting edge of networking and information security helping to maintain the highest level of performance, quality of user experience and security for the networks that support our staff and software as a service platform around the world. 

The most successful candidates for this role will have strong analytical and troubleshooting skills, the ability to think and act quickly, solid communication skills, extremely detail oriented with a passion for learning new network and security technologies.

  • Primary Network Operations Support for the Intralinks enterprise and production networks.
  • Act as escalation point for our Global Operations and Technical Support teams.
  • Analyzes Intralinks network infrastructure and provide or build tools to improve performance, reduce downtime and increase the speed maintenance with automation.
  • Contributes to the development of net monitoring techniques and contributes to process and network improvement planning.
  • Integrates trends, data and information into plans, deliverables and recommendations.
  • Works well with cross functional teams.
  • Creates and reviews technical documentation

Minimum qualifications:

  • 1-3 years of relevant work experience in a high-volume or critical production service environment.
  • Experience in a network or service operations center a plus.
  • Experience maintaining network documentation and diagrams.
  • Experience with cloud, data center and business networks.
  • A solid understanding of networking trouble shooting, and the tools used to analyze networks.
  • Experience working in cross functional teams.

Preferred qualifications:

  • 5 years of relevant work experience in a high-volume or critical production service environment.
  • DevOps tools like Ansible, Puppet, Chef and Python
  • Master of many operating systems and shells (MacOS, Windows, *nix, Unix)
  • Network and systems security in highly regulated environments (banking, pharma, government).
  • Network Certifications (e.g. CCNA, CCNP)
  • Experience with VMware, AWS, Software Defined Networking and automation.
  • Experience working with globally distributed teams in 99.99 percent uptime SAAS environments.
  • Excellent analytical / communications skills.
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Technology we use

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Intralinks' Waltham location is located on the outskirts of Boston and easily accessible by vehicle, public transportation, company sponsored shuttle!

An Insider's view of Intralinks

What are some social events your company does?

Every other week each office hosts a Team Thursday event organized by different teams - the snacks are plentiful, trivia competition is fierce, and is a chance to break up your week with time to toast your colleagues!

Melanie Sardinha

Talent Program Associate

What are Intralinks Perks + Benefits

Intralinks Benefits Overview

Everything and more!

For you to succeed, you need to be able to afford to live and flourish. You need to stay healthy too.

Intralinks comprehensive health coverage provide options to suit your particular needs. This includes the ability to choose our health savings account option to put aside money for current as well as retiree medical needs. We also recognize the need for peace of mind and offer salary continuation through our short and long term disability programs, cash policies for critical illness and an accident protection plan. Our 401K plan with a company match helps you and your family prepare for the future. Our wide array of both company provided and supplemental insurance options ensures you and your family are covered. Rounding out these robust benefits are legal assistance, personal advocacy services, and work life balance through our flexible paid time off program as well as our in and out of office celebrations.

Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Highly diverse management team
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Acme Co. provides employees with a 401(k) matching plan managed by [provider]. We match 6% of contributions up to 9% of an employee's annual gross pay.
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Game Room
Our game room includes Ping Pong.
Stocked Kitchen
Happy Hours
Happy hours are hosted every other week.
We offer employees Free on-site garage parking.
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes Career mentoring, Leadership mentoring.
Time allotted for learning
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