Operations (Full Time)

| Somerville
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OUR STORY: Brooklyn Boulders (BKB) opened its doors in 2009. With facilities now nestled in the hearts of New York, Boston and Chicago and programs all over the country, BKB operates an adventure lifestyle ecosystem that consists of a diverse community of climbers, creatives, artists, and fitness enthusiasts, with the common vision of
Becoming Superhuman Together.

We live and breathe our CORE VALUES. They’re what makes BKB…BKB!


GET WEIRD -- Be yourself. BKB is your creative playground.

CO-CREATE -- Trust your team. Results are stronger when we collaborate.

BE RELENTLESS -- Attitude is everything. Take risks. Fall hard. Get back up.

MAKE IT BEAUTIFUL -- Create something extraordinary. Be proud to share it. Never stop improving.

MAKE IT AN OPEN HOUSE PARTY -- Encourage diversity and inclusion.


The Operations position is responsible for supporting the Brooklyn Boulders’ guest experience.  They work together with Experience Guides and Instructors to ensure that all aspects of the guest and member experience are on point.  That includes everything from supporting risk management, presentation of the facility and supporting the team members on the front lines that sell or deliver experiences.  

It’s time to get weird with Brooklyn Boulders.


  • Support facility team and sub-team’s daily and monthly sales/experience goals

  • Maintain a basic understanding of sales and experience functions, including facility orientations and basic sales conversations

  • Develop and maintain knowledge of every experience, event, access item, membership and retail offering, including process to sell in MindBody Online

  • Responsible for all duties required to maintain the cleanliness and presentation of the facility, manage retail, run events/programming, distribute gear and other operational duties

  • Manage risk in the facility including risk mitigation, deescalating risky situations and performing belay certifications

  • Project a positive, constructive attitude, embrace change and present solutions to pain points that will enable the success of your team or deliver increased community value.


  • Excellent written and verbal communication skills.

  • 1 to 2 years experience in the hospitality industry.

  • Experience using MindBody Online (or another POS system) and/or CRM software for account management a plus!

  • Knowledge and experience in the rock climbing, fitness, and/or entertainment industries - a plus but not required!

  • Interest in learning or developing rock climbing skills, experiencing what BKB offers, and a passion for sharing BKB’s experiences with others.


  • Excited, self-assured, and enthusiastic.

  • Focused on the details, always presenting our facility to members and guests in the best possible light

  • Not afraid of achieving tough, demanding goals, and has a desire to continue “raising the bar”.


  • Free membership for employees

  • Complimentary membership for a significant other or family member

  • Unlimited free guest passes for friends

  • Discounts on personal training, retail, and guided outdoor adventure trips

  • Free access to non-competitive youth programs for children of employees

  • Company offered health, dental, and vision plans

  • Generous paid time off policies

  • Generous parental leave policy

Though our Team Members come from a wide range of experiences and are as unique as
our business, we are all united under our ultimate purpose: belonging and inspiration through experiences that engage imagination, passion, and physical potential. We’re excited to have
you be a part of our team of co-creative, hardworking, and driven individuals; welcome to
Brooklyn Boulders!

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