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Order Operations Analyst

| Greater Boston Area

The opportunity:

We are looking for an Order Operations Analyst to join our evolving Sales Operations team in Boston, MA. The ideal candidate thrives in high-growth, collaborative environments and is eager to dive into the Order operations function of the Sales process. We need a detail-oriented, process-minded individual who has experience in order management and working cross-functionally to support the needs of fast-growing sales team.

You will:

  • Liaise with our Sales, Customer Success, Contracts and Finance teams to resolve issues or questions relating to sales orders
  • Review and process sales contracts to ensure compliance with order guidelines and company procedures
  • Provide daily ad hoc training and sales support for opportunity close process
  • Work with leadership to create automations and process improvements to optimize opportunity close workflow
  • Handle reporting and analytics pertaining to order management
  • Expand upon documentation of current sales process and identify areas where strategic automation is required to drive scale or velocity


Requirements

  • 1-2 years experience in Order Management or equivalent experience
  • Salesforce experience
  • SaaS experience a plus, not required
  • Strong time management, organization and detail orientation skills
  • Ability to multi-task and switch gears in high volume and fast paced environment
  • Excellent verbal and written communication skills across multiple departments

Datadog is a monitoring service for hybrid cloud applications, assisting organizations in improving agility, increasing efficiency, and providing end-to-end visibility across the application and organization. These capabilities are provided on a SaaS-based data analytics platform that enables DevOps and other teams to accelerate go-to-market efforts, ensure application uptime, and successfully complete digital transformation initiatives.

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Technology we use

  • Engineering
  • Sales & Marketing
    • GolangLanguages
    • PythonLanguages
    • RubyLanguages
    • Node.jsFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • SalesforceCRM

Location

We are located steps away from Post Office Square. When we aren't eating free catered lunches, food trucks & other restaurants are easily accessible!

An Insider's view of Datadog

What’s the vibe like in the office?

Purpose-oriented culture is central to our mission at Datadog. The atmosphere we’ve created fosters healthy competition and support for one another. Open communication across the floor encourages cross-team collaboration, and we’re always pushing each other to be the best we can be.

Mike Demarco

Commercial Account Executive

What does your typical day look like?

A day in the life may include reviewing accounts, internal product discussions, demoing our product to customers, analyzing contracts, identifying growth opportunities for our customers, and continuous career development/training. As our Senior CSM, I work on specific team-focused projects while also maintaining a full book of business.

Rachel Askin

Manager, Customer Success

What is your vision for the company?

As a leader at Datadog, I'm personally committed to identifying the best people in Boston and investing in their future. We're a high growth company that prioritizes employee development and career acceleration. The majority of our sales leadership team in Boston has been promoted from within and we expect this to continue as we reach new heights.

Shaunt Voskanian

Vice President of Commercial Sales

How does the company support your career growth?

Datadog has been an amazing place for me to further my career so far. Having the opportunity to work alongside some of the best and brightest sales and technical leadership in the SaaS industry has ensured that no matter what the challenge, our team is given the right tools to succeed.

Joseph Chartier

Mid Market Account Executive

What are Datadog Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Acme Co. provides Subsidized child care.
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
We promote a healthy work life balance by giving employees the opportunity to take the time off they need.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Datadog offers pre-tax commuter benefits for employees.
Company Outings
We pride ourselves on our fun company outings and creating an outside environment for all teams to interact with each other!
Game Room
Stocked Kitchen
Fully stocked kitchen with unlimited amount of snacks, coffee, and huge variation of drinks.
Some Meals Provided
Catered lunches 3 times a week!
Happy Hours
Happy hours are hosted Once per week.
Relocation Assistance
Fitness Subsidies
We work with nearby gyms and have fitness reimbursement benefits for a wide range of services and activities.
Professional Development Benefits
Job Training & Conferences
Datadog offers
Cross functional training encouraged
Promote from within
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