Senior Manager, Contractor Relations

| Greater Boston Area

Toast Overview: 

Toast is a rapidly growing startup building the first all-in-one restaurant management software platform. Toast’s Android tablet based system helps restaurants operate more efficiently and connect with their customer base in new and innovative ways. We’re growing fast and have a customer base comprised of cafes, restaurants, bars and nightclubs across the country. We work hard and care about our customers’ success and we have a lot of fun doing it. As a startup, we move fast and have a lot of opportunity for career growth, so if you’re passionate about your work and want to be in a fun and growing industry, join us! You will be helping Toast to grow our business across the US and internationally.

Job Summary:

As Senior Manager, Contractor Relations for Toast, Inc, you will play a key role in leading the build and management of our contractor network. Translating departmental strategies into tactical actions and initiatives that will enable our Contractor Network to deliver consistent, high-quality service throughout the US. You will be working in an energetic, fast-paced team environment where excellence is the norm.

Job Responsibilities:

  • Implement a targeted recruitment strategy to fortify weaker performing markets and expand into new geographies based on business need
  • As primary contact provide all necessary support for contractor network, serving as liaison for all billing and operational process inquiries
  • Accountable for the overall quality and capacity of the Toast Contractor Network
  • Work closely with key stakeholders to build strong strategic partnerships with Contractors in key markets
  • Utilize data to ensure contractors meet all performance and quality SLA’s. Ensure appropriate capacity coverage to maximize business productivity/utilization and a seamless customer experience
  • Conduct contractor performance reviews that facilitate behavior change within the Contractor Network to ensure progress is made where needed
  • Manage the daily workflow of the Contractor management team
  • Serve as a key partner in the negotiation of Contracts
  • Develop targeted performance improvement plans that address capacity and performance issues

Experience/Qualification:

  • Bachelor’s Degree
  • Minimum five (5) years’ prior Contractor/ Vendor /Affiliate Relations experience required
  • Strong account management background
  • Strong leadership skills, negotiating skills, and relationship-building skills a must
  • 3 – 5 years’ management experience required
  • Excellent written and verbal communication skills
  • Maintain excellent relations with cross-functional teams
  • 25% travel required
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.

An Insider's view of Toast

What’s the vibe like in the office?

Our office has both a relaxed but productive vibe. You'll see people with their heads down working, but you'll also see people hanging out and collaborating in open spaces. There's a good balance between work and play. When I'm not heads down coding, you'll find me playing guitar or hanging out in the Toast Pub.

Gabe Gonzalez

Software Engineer

How has your career grown since starting at the company?

I began as an implementation engineer, moved into instructional design, and now I am in my dream role as a product manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
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