Solutions Consultant

| Greater Boston Area

Smartsheet is looking for an experienced Solutions Consultant to drive quality, efficiency and customer satisfaction within our Consulting business by assisting customers with designing, building, and implementing Smartsheet solutions to solve their business objectives. For the right candidate, this is a career-defining opportunity to join Smartsheet at a critical moment and have a significant impact.
 
As a Solutions Consultant, you will work with Smartsheet customers and partners on engagements to convert business requirements into Smartsheet solutions. Within this role you will be considered the Subject Matter Expert pertaining to advanced Smartsheet functionalities in order to propose solutions for use cases across different industries and business groups. The right candidate is a strong communicator, is detail-oriented, and is driven by making an impact for our customers.
 
This important role is part of the Professional Services team, reports to the Director of Consulting and is based at Smartsheet Boston, MA.
 
Responsibilities:

  • Lead consulting engagements with customers to understand their business challenges and develop solutions leveraging Smartsheet, our partners, and our API
  • Serve as the Smartsheet subject matter expert (SME) on Smartsheet product capabilities
  • Develop tools, processes and best practices to ensure customers are realizing the greatest possible value from Smartsheet
  • Expand upon the Smartsheet solution portfolio, demonstrating best practices in design for use cases across variety of industries and business functions
  • Determine solution feasibility and costing in support of our Sales team for new engagements
  • Review and validate solution designs produced by other Services team members
  • Provide feedback to our Product & Platform Engineering teams that inform additional product and service sales opportunities

Requirements:

  • Growth mindset with the desire to work in a collaborative environment to promote and drive superior team performance
  • Passion for working with leading edge, web-based technologies and a desire to deeply understand Smartsheet’s benefits, use cases, and business and technical elements
  • Demonstrated ability to succeed in a fast-paced, dynamic and high growth technology environment
  • Hands-on working experience in the configuration, customization, and implementation of SaaS applications
  • High level of motivation, self-starter, excellent at follow-up, team-player with ability to deliver within defined timelines
  • Proven ability to drive projects from concept through completion with minimal guidance
  • Strong communication skills (written, verbal, presentation), with the ability to explain technical subjects to non-technical end user personnel in large enterprises
  • Bachelor’s degree in MIS, CIS, CS or equivalent combination of relevant work experience and education
  • Willing to travel periodically (up to 30-40%) based on customer and business need
  • Legally authorized to work in the U.S. for any employer on an ongoing basis 

About Smartsheet

In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, the company delivers a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes. Smartsheet went public on the New York Stock Exchange in April 2018 and currently enables collaboration, better decision making, and accelerated innovation for over 76,000 domain-based customers in 190 countries, including 96 of the Fortune 100.

 

Smartsheet is an Equal Opportunity Employer. Individuals seeking employment at Smartsheet are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.

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Technology we use

  • Engineering
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages

Location

We are located in Boston's Leather District near a host of great restaurants and bars, as well as 6 minutes walking distance from South Station.

An Insider's view of Smartsheet

How would you describe the company’s work-life balance?

“Working at Smartsheet, you quickly realize that everyone is Smart and driven. That being said, you also find a culture built on honesty, authenticity and support. The work-life balance is paramount to Smartsheet and teammates are empowered to have a schedule that works for them best. "No one size fits all."

Innocent

Tech Support

What does your typical day look like?

“Working at Smartsheet is challenging, but rewarding. Change happens quickly, innovation is encouraged, and we are constantly improving our product and how we serve our customers.”

Olivia

Senior Product Trainer

What makes someone successful on your team?

“Working at Smartsheet has epitomized what a successful SaaS organization should look like. Every day, I am held to the highest standard by my peers, leadership, and our customers. What I enjoy most in particular about Smartsheet is how the entire team is driven by the same identity: To empower everyone to improve how the work.”

Paul

Solutions Implementation Manager

How do you empower your team to be more creative?

"Our employees have a track record of innovating and problem solving. Too often hiring managers give out high points for the type of logos recruits have on their resume or for their impressive academic background. We take a different approach by focusing on who has the technical chops to get stuff done and make a positive impact for our customer"

Mahesh

Senior Director of Engineering

What’s the vibe like in the office?

“As Senior Software Development Engineer at Smartsheet I am excited to go to work every day. I love collaborating with all my wonderful teammates building amazing products at Smartsheet. I work with a team of talented and driven people, striving to build the best work management and collaboration product on the market.”

Jenny

Senior Software Development Engineer

What are Smartsheet Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Health Insurance Benefits
Perks & Discounts
Casual Dress
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