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Systems Administrator

| Greater Boston Area
If you or a loved one has ever experienced a major medical event, you know how overwhelming it is to process the flood of information that follows—whether it’s hastily delivered guidance from your doctor, or a pile of paperwork on managing your recovery. And once you get home, it can feel impossible to know where to start, or how to stay on track to reach your health goals.
At Wellframe, we’re helping healthcare organizations fill this gap, so people can get the holistic resources and support they need to feel their best, outside traditional care delivery settings. Through our patented platform, Wellframe translates evidence-based, peer-reviewed guidelines and literature into an interactive daily checklist delivered to patients through the Wellframe mobile app. As patients engage with the Wellframe app, their data is shared in real time with their care team through the care team dashboard, which utilizes advanced algorithms to generate early intervention alerts. With secure two-way messaging, Wellframe facilitates long-term, trusted relationships between patients and care teams.
Team & Role Overview
The Security and IT teams are responsible for protecting company resources, as well as enabling users to work efficiently with technology solutions and hardware.
 
This role is responsible for the configuration, implementation, and maintenance of leading edge technologies managed by the Information Technology organization. This person will focus on the administration of the corporate infrastructure including hosted software services, workstations, network equipment, and software applications. The Systems Administrator will assess and identify innovative solutions and champion recommendations, while also being responsible for day-to-day administration. There will be a focus on centralized management, automation, and scripting. Security and integrity are key traits for this role. 

Responsibilities

  • Manage technologies such as Jamf Pro, Centrify, Mac OS, Gsuite, Slack, Office 365, Microsoft Active Directory, & endpoint protection. 
  • Responsible for corporate IT environment including; Mac laptops, networking, VoIP systems, printers, and more. 
  • Responsible for centralized management of workstations including patch management, policy management, software distribution, and endpoint protection.
  • Perform on-site and remote technical support, as well as emergency 24x7 on call support.
  • Maintain excellent communication on all tasks and projects including detailed documentation.
  • Maintain and improve security controls, contribute to documentation and logging. 
  • Work with case management systems and inventory systems to ensure the timely closure of issues and projects. 
  • Some off hours work and travel may be required. 

Qualifications

  • 5+ years of experience in help desk and systems administration roles
  • High proficiency with Mac OS workstations and Linux
  • Excellent focus on customer service
  • Proficiency with networking technologies, firewalls, Wifi, VoIP, etc. 
  • Proficiency with central management tools such as Jamf and Centrify preferred
  • Experience working in a regulated industry preferred
  • Strong analytical and problem solving skills
  • Excellent project management and organizational skills
  • A B.S. degree in Computer Engineering, Computer Science, IT or closely related field of study.
  • Able to lift 50 pounds

The Systems Administrator supports Wellframe’s mission by exhibiting the following values

  • Tenacity
  • Humility
  • Collaboration

Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • ReactLibraries
    • SparkFrameworks
    • CassandraDatabases
    • PostgreSQLDatabases
    • InVisionDesign
    • SketchDesign
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM

Location

Located in the Seaport, we are a short walk from South Station and surrounded by great lunch spots and coffee shops.

An Insider's view of Wellframe

What are some social events your company does?

Wellframe’s social events go beyond the regular happy hours (which we also do). Earlier this week, my team went bowling; with the Women of Wellframe group, we watched Ocean’s 8 together and have a potluck picnic coming up; and later this summer, we’ll all indulge in a beach day. It’s all made me feel a part of the company even as a new member.

Fabiola

Client Operations Associate

What's the biggest problem your team is solving?

Wellframe's engineering team is passionate about blending data, cutting edge technologies and security to build products that have a direct positive impact on patients' quality of life. To that end, we are currently designing the next generation of our architecture while expanding our infrastructure.

Mohammad

VP, Engineering

What is your vision for the company?

We see an opportunity over the coming years to work with more and more organizations that allow us to impact more patients more profoundly, and so we are investing a lot to not only grow commercially and bring on more clients and new partnerships, but to take on more ownership over helping our partners engage more with their patients or members.

Jake

President & CEO, Co-Founder

What makes someone successful on your team?

Tenacity: We go the extra mile to make our partners successful and inspire each other with our thirst for excellence.
Collaboration: We work constructively across disciplines to solve hard problems together.
Humility: We are never finished learning and growing, and we value the perspective and experiences of those around us.

Evan

Director of Talent

What are Wellframe Perks + Benefits

Wellframe Benefits Overview

Wellframe recognizes that an employee benefits program is necessary for the health and well-being of our employees and their families. We are pleased to offer our employees one of the most competitive and comprehensive benefits packages in the industry.

Culture
Volunteer in local community
Wellframe participates in quarterly volunteer activities. In the past we've volunteered at More than Words, Community Servings, Boston Healthcare for the Homeless and West End Boys and Girls Club.
Friends outside of work
Eat lunch together
Daily stand up
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Twice a week in-office lunches
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
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