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Systems Administrator

| Watertown
Markforged transforms manufacturing with the most affordable 3D metal and carbon fiber printers capable of producing parts tough enough for the factory floor. Engineers, designers, and manufacturing professionals all over the world rely on Markforged metal and composite printers for tooling, fixtures, functional prototyping, and high-value end-use production. Founded in 2013 and based in Watertown, MA, Markforged has about 300 employees globally, with $137 million in both strategic and venture capital. Markforged was recently recognized by Forbes in the Next Billion-Dollar Startups list, and listed as the tenth fastest-growing tech company in the US in the 2018 Deloitte Fast 500. To learn more about Markforged, please visit https://markforged.com.
We're looking for a Systems Administrator to join our Technology Operations team. The goal of the Technology Operations team is to provide effective technologies and quality services that seamlessly integrate into the daily workflows of Markforged employees to enhance productivity, safeguard information, and scale in a cost-effective manner. We do this by listening to the needs of employees and maximizing the potential of the tools we offer. You'll report to the Director of IT and will work alongside all aspects of Markforged.
You will be a strong and independent team member that is passionate about solving big problems with simple solutions, driving perfection, and building a great company. You have demonstrable experience in building scalable IT infrastructure while maintaining a high level of technology support. You are a creative thinker, problem solver, and learner. This position offers a superb opportunity to implement and maintain highly effective, reliable, secure, and innovative technologies.

In this role you will:

  • Manage complex technical challenges across departments and stakeholders
  • Support and solve problems related to macOS, Windows, Linux
  • Assist with automating common processes
  • Keep knowledge base updated and deliver training when needed
  • Assist the security team in implementing security tooling such as: Endpoint protection, Security incident and event monitoring system
  • Maintain and document security configuration management for laptops, workstations, and networking infrastructure
  • Research and implement cutting edge tooling across macOS, Windows, and Linux endpoints

What we look for:

  • 3+ years of experience supporting business systems, including configuration, patching, and diagnosis of macOS, Windows, Linux, iOS, Android
  • Deep understanding of modern cloud-first, SaaS-first IT environments
  • Strong written and verbal communication skills with the ability to deliver clear and empathetic instructions to users of all technical skill levels
  • Customer focused, flexible and willing to take ownership of issues and projects
  • Highly organized, precise with great attention to detail
  • Experience managing enterprise software
  • Experience working with endpoint configuration management tools, we use JAMF and Intune
  • Ability to provide concise documentation
  • Ability to work weekend and off-hours on occasion
  • Ability and strong desire to work with minimal supervision in an environment with changing priorities and multiple projects
  • Self-starter with the ability to prioritize in a hyper growth startup environment
  • Experience with audits and certifications such as ISO27001, SOC2, and FedRAMP is a plus

Why Markforged?

  • At Markforged, we have a culture that values learning, data-driven decision making, and prioritization. We learn from failure and are not afraid to keep trying after others have given up. We are a team of talented individuals and are looking to grow with enthusiastic individuals who share our vision of improving how the world innovates.
  • We offer a competitive compensation package and a full suite of benefits, including medical insurance, dental insurance, vision insurance, 401(k), parental leave, commuter benefits, open PTO policy, and more.
  • Our work environment includes casual dress, a fully stocked kitchen, bike storage, free parking, weekly catered lunches, and fitness perks.

Markforged values the differences among our employees and provides equal employment opportunities to all employees and applicants for employment. These differences include but are not limited to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. This goal emphasizes the development of inclusive work environments that capitalize on each employee’s skills, experience, and unique perspectives as we strive to achieve an unparalleled standard of excellence.
To all recruitment agencies: Markforged does not accept agency resumes. Please do not forward resumes to our jobs alias or Markforged employees. Markforged is not responsible for any fees related to unsolicited resumes.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • AngularJSFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM
    • MarketoLead Gen

Location

480 Pleasant Street, Watertown, MA 02472

An Insider's view of Markforged

What are some social events your company does?

Our office has periodic happy hours and company offsite parties, as well as a weekly all-hands meeting where different teams present and lunch is served.

Daniel

Content Engineer

What does your typical day look like?

Every day for me is a little different. Typically, I'd start the day by checking on the results of some multi-day experiments or pull parts out of experimental furnace runs for our metal system. Later in the day, I'd kick off the next set of experiments, which could be something like a regular print or a special furnace run.

Michelle

Materials R&D Engineer

How has your career grown since starting at the company?

I started at Markforged on the Solutions team. After taking the initiative to learn, attend trade shows, and help with training sessions, the growth of the applications team allowed me to graduate to the role of an Application Engineer. Markforged has continuously allowed me to use my increasing expertise and skill set to grow my career.

Michelle

Application Engineer

How do your team's ideas influence the company's direction?

Business Ops is responsible for the systems architecture, processes, and data that will allow Markforged to scale efficiently. We start every morning with team stand-up. We cover sales, channel, marketing, and office ops - so we communicate often to stay coordinated in Markforged’s fast paced environment.

Hoppy

Vice President, Business Operations

What's the biggest problem your team is solving?

Making sure that as we scale we are still moving quickly. We have grown a lot, and I think the real complication is that we now have a lot of legacy products. The most important thing is that we never stop supporting customers and those products. You can't forget about your last printer while you're working on your new one.

Julie

Director, Product Management

What are Markforged Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Markforged provides up to 12 weeks of parental leave to eligible employees.
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Markforged has a take what you need vacation policy.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
We have plenty of controllers for video games - and ping pong tables in both offices.
Stocked Kitchen
Snacks, hot and cold coffee, gourmet tea selection, soda, Soylent, yogurt, string cheese, fruit and veggies!
Some Meals Provided
Markforged provides free catered lunch every Tuesday.
Happy Hours
Weekly Friday happy hours and quarterly Work Anniversary Celebrations.
Parking
Free, dedicated employee parking lots.
Fitness Subsidies
Professional Development Benefits
Promote from within
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