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Technical Solutions Engineer

| Greater Boston Area
Come join the LevelUp team at our HQ in Boston to help build the next-generation mobile payment network, connecting restaurants and guests with a seamless customer experience that blends analytics, loyalty, and rewards.
We take pride in our inclusive and collaborative team atmosphere that encourages constant learning and growth, and empowers our employees to use their unique strengths and perspectives to make the biggest impact possible. And if we can have some fun, eat tons of food and win the Boston Business Journal’s #1 Best Place to Work Award (which we did!) along the way, even better. If you’re looking for a diverse, creative, hard-working team to solve exciting new problems with - look no further!
Summary:
The Point-Of-Sale (POS) Operations team is tasked with ensuring that all aspects of the LevelUp in-store experience, starting with the point of sale are in place to prepare for a merchant’s mobile application (payment, loyalty, rewards, order ahead and data insights) launch and beyond. This involves communicating with our POS Partners and several internal teams to confirm intended functionality while maintaining support beyond the initial launch.
We love attempting the near-impossible every day and our hard work is critical to the success of LevelUp.
Are you ready for the challenge?

Responsibilities:

  • Work with our clients to execute remote installations of our payment integrations to many types of POS systems.
  • Provide top notch, expedient, and detailed remote education and support, to both new and existing accounts.
  • Troubleshoot and innovate with fellow LevelUp colleagues in order to streamline existing POS integration practices and procedures.
  • Maintain our Internal Knowledge Database in order to keep our existing customer support team informed and aware of new procedures.
  • Provide effective, appropriate, and timely written and verbal communication to our merchant partners, during the initial integration period and beyond.
  • Follow established procedures and work with the team on how to improve procedural flow.
  • Ensure clients have appropriate hardware and software installed to ensure a smooth launch.
  • Troubleshoot and provide support with fellow LevelUp colleagues in order to streamline existing POS integration practices and procedures.
  • Maintain a healthy relationship after launch to ensure all point of sale needs are met.
  • Work with In-store team to ensure lab is up to date with all hardware and software.

Qualifications & Background:

  • Must be highly organized, and possess the ability to run multiple projects simultaneously.
  • Skilled at explaining complex situations in simple terms to technical and non-technical personnel
  • Strong customer-service/hospitality background.
  • Positive attitude that can adapt to a fluid and fast paced work environmentIndependent thinking with good judgement skills and a record of problem solving skills.
  • Comfortable working with a team of highly technical individuals.
  • Strong listening and communication skills.
  • Solid IT background with working knowledge of POS systems (bonus).

Benefits & Perks:

  • Free catered lunches from the businesses in the LevelUp ecosystem plus LevelUp credit to spend wherever we are accepted
  • A never ending amount of coffee beans to make whatever suits your fancy and a snack closet that’s constantly stocked with a variety of snacks ranging from super healthy protein bars to a delicious bag of greasy chips.
  • Incredible benefits package 100% paid for by the company including Medical, Dental, Vision, Medical Deductible Reimbursements, Disability & Life Insurance, Optional Life Insurance and Pet Insurance401(k) with company match and a wide variety of investment options
  • Monthly Tax-Free Cell Phone allowance
  • Flexible Unlimited Vacation Policy
  • Generous and Fair Parental Leave
  • Casual office environment where jeans and flip flops are acceptable. #NoSuits
  • Convenient access to the MBTA via red, green, orange line & Commuter Rail (Downtown Crossing Station, Park Street & South Station are a few blocks away)

About LevelUp:LevelUp connects restaurants and guests with a seamless customer experience that blends analytics, loyalty, and rewards. LevelUp brings its technology to market in multiple ways: embedded into partner restaurant apps to provide a full-stack customer engagement solution; via an open developer platform that powers over 200 mobile apps; and through the LevelUp's partner distribution channels, which lets consumers order ahead and avoid the line at their favorite lunch spots using the apps already on their phone. Based in Boston, MA. LevelUp is backed by leading investors such as Google Ventures, Highland Capital and JPMorgan Chase and powers the mobile experiences for top brands like Chase Pay, Pret A Manger, Potbelly, Tropical Smoothie Cafe, Equinox, Steak ‘N Shake, Dunn Bros Coffee, Argo Tea & sweetgreen. LevelUp is used by over 12MM customers paying at over 100,000 locations nationwide. LevelUp is an equal opportunity employer that values diversity. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, or status as an individual with a disability.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • RubyLanguages
    • AndroidLanguages
    • iOSLanguages
    • Factory GirlLibraries
    • RspecLibraries
    • httpartyLibraries
    • ASP.NETFrameworks
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • JIRAManagement
    • SalesforceCRM

Location

We are in the heart of downtown Boston's financial district, easily accessible by bus and train, and surrounded by tons of restaurants and amenities.

An Insider's view of LevelUp

What’s the vibe like in the office?

It's fun coming to work because there's a constant buzz in the office. Everyone's excited to be here, working on big things, but also having fun collaborating and just being around each other. The marketing team is really tight knit- even though we're busy heading up our own projects, we make sure to take time to catch up on what we're up to.

Dyan

Growth Marketing Manager

How has your career grown since starting at the company?

The sales career path I set out to conquer led me down a very different path than I expected. I recognized an opportunity to contribute to the success of the company in a different way– by supporting our hiring efforts and growing our HR department. I had little to no experience, but I proved very quickly that I was hungry to learn.

Ashleigh

HR Princess

How do your team's ideas influence the company's direction?

Our inside sales team lives on the company's front lines, playing an integral part in our growth strategy. Our sales team has direct access to our CSO, CEO and the entire marketing team. Their feedback, ideas, and suggestions -- even down to who they choose to call day in and day out ultimately define who our next client becomes.

Kathleen

Inside Sales Manager

What are LevelUp Perks + Benefits

LevelUp Benefits Overview

-Free catered lunches from the businesses in the LevelUp ecosystem plus LevelUp credit to spend wherever we are accepted
-A never ending amount of coffee beans to make whatever suits your fancy and a snack closet that’s constantly stocked with a variety of snacks ranging from super healthy protein bars to a delicious bag of greasy chips
-Comprehensive benefits package including Medical, Dental, Vision, Disability & Life Insurance, Supplemental Life Insurance, and a Health Savings Account
-401(k) with strong company match and a wide variety of investment options
-Flexible Unlimited Vacation Policy
-Charitable Matching Program
-Regular in-office social events, including happy hours, karaoke, and game nights
-Company-Wide Initiatives encouraging innovation, continuous learning, and cross-department connections
-Casual office environment where jeans and flip flops are acceptable. #NoSuits
-Convenient access to the MBTA via red, green, orange line & Commuter Rail (Downtown Crossing Station, Park Street & South Station are a few blocks away)

Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
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