Technical Support Specialist

| Greater Boston Area

Toast is a rapidly growing startup building the first all-in-one restaurant management software platform. Toast’s Android tablet based system helps restaurants operate more efficiently and connect with their customer base in new and innovative ways. We’re growing fast and have a customer base comprised of cafes, restaurants, bars and nightclubs across the country. We work hard and care about our customers’ success and we have a lot of fun doing it. As a startup, we move fast and have a lot of opportunity for career growth, so if you’re passionate about your work and want to be in a fun and growing industry, join us! You will be helping Toast to grow our business across the US and internationally. 
Toast is looking for self-motivated individuals who want to be part of a team that is transforming the way restaurants operate. You will be working with Toast customers to help them with product questions over the phone and in person, and ensure that they are successful after they have launched Toast POS at their restaurant. You will be an important part of the Toast customer service team.
We are looking for candidates that like mobile technology, have experience in the restaurant industry, can communicate effectively, and are creative problem solvers.
Responsibilities:

  • Learn the Toast POS system and become a product expert
  • Prompt correspondence with customers and partners through support calls, emails, and potentially in person
  • Responsibilities may include demos, training, and clear communication on how to resolve technical issues
  • Represent Toast with integrity and professionalism
  • Help customers make changes to menus, employees, tables, and other parts of the Toast configuration
  • Help customers with hardware and software upgrades (such as adding a new tablet to their system, setting up online ordering or a gift card program)
  • Help customers with basic network questions
  • Work with Toast Sales, Implementation, and Engineering teams to ensure customer success
  • Precise and effective communication with the various organizations within the sales team
  • Tracking support issue progress in our bug and support ticket management systems (Zendesk and others)
  • Potential after hours emergency support

Requirements:

  • Excellent problem solving, critical thinking, organization and communication skills
  • Ability to problem solve and be independent
  • Adaptable and hard working
  • Ability to learn quickly
  • Flexible work schedule

Bonus Points:

  • Accustomed to working with a geographically distributed customers and partners
  • Excellent customer service skills with experience in phone support a plus

Perks:

  • Great opportunity to join the next big thing
  • Competitive salary & benefits
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.

An Insider's view of Toast

What’s the vibe like in the office?

Our office has both a relaxed but productive vibe. You'll see people with their heads down working, but you'll also see people hanging out and collaborating in open spaces. There's a good balance between work and play. When I'm not heads down coding, you'll find me playing guitar or hanging out in the Toast Pub.

Gabe Gonzalez

Software Engineer

How has your career grown since starting at the company?

I began as an implementation engineer, moved into instructional design, and now I am in my dream role as a product manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
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