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Technical Support Specialist

| Greater Boston Area

Bevi is a Series C startup that has raised over $60 million to bring customizable, healthy hydration to offices and facilities across the US and Canada. Founded in 2013, our co-founders set out to out-design bottled water. Within five years time, Bevi has saved the waste generated by over 50 million plastic bottles and seen revenue grow by 10x over the past 2 years! With offices now in Boston, New York, and San Francisco, we continue to grow our healthy flavor offerings and constantly strive to bring the next level of customization to the Bevi hydration experience.

We are seeking a Tech Support Specialist to join our Tech Support team in Bevi’s Boston office. The Tech Support Specialist will provide remote technical support over the telephone to Bevi’s Partners nationwide.

What you will do:

  • Provide remote technical support to Partners in all regions on machine installations, preventative maintenance and troubleshooting problems related to any Bevi units in the field.
  • Drive toward achieving performance measurements (KPIs) for partner service and help the organization meet related targets.
  • Field all inbound email and phone support requests and triage to appropriate Bevi service teams.
  • Keep a detailed service log of all Bevi support tickets in order to chronicle the top Bevi field issues.
  • Regularly monitor Bevi Dashboard to ensure each partner is properly servicing their Bevi units.

How you will grow:

  • Engage with talented technical, service and operations teams drawn from diverse sectors, and work at the heart of a start-up in high-growth mode
  • Deploy your energy and expertise to further the company's mission of sustainability, wellness, and positive personal and environmental change

Requirements

We think you will bring:

  • Aptitude to understand and troubleshoot complex technical problems over the phone and other remote technologies, and offer solutions to Bevi Partners and customers.
  • Empathetic listening skills and understanding of root-cause analysis tools to help colleagues, customers, and partners troubleshoot and find solutions on pressing issues.
  • Ability effectively document and communicate technical problems to Bevi management and engineering teams.
  • A hands-on approach and a bias towards action when considering how to complete a task or goal.
  • Ability to think quickly and respond to critical situations in a thoughtful but urgent manner.
  • A passion for providing professional customer support and a strong desire to delight our customers.

Benefits

Apply to learn more about what makes Bevi a great place to work and grow!

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • Backbone.jsFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SolidWorksDesign
    • AsanaManagement
    • SalesforceCRM

Location

We're in the Schrafft Center, a former candy factory now housing offices (& onsite gym)! Minutes away from Charlestown, Assembly Sq, & Sullivan Sq T.

What are Bevi Perks + Benefits

Bevi Benefits Overview

We offer:
Competitive compensation package, including generous equity options for employees at all levels
Comprehensive medical, dental and vision insurance plans, 95% paid by employer
Fully employer-paid disability and life insurances
Wellness and fitness reimbursements
401(k) and personal finance education
15 days vacation and 9 paid holidays, plus additional paid days for sick leave, bereavement, etc.
Paid parental leave for both primary and secondary caregivers (mothers and fathers)
Monthly stipends for cell phone use and commuting costs
Generous employee referral program
Onsite gym, free parking, and furry friends in office
Fully stocked kitchen, complete with Bevi, composting and terracycling
Monthly happy hours, pancake breakfasts, Hero awards… and more!

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Cross functional training encouraged
Promote from within
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