Product Manager

| Boston
Product Manager
LevelUp was recently named Boston Business Journal’s #1 Best Place to Work because of our amazing employees, generous benefits, diverse work environment and overall focus on company growth and development. Come and join the team that helps drive this mission and help us achieve new heights.

Join the LevelUp Team and work alongside other talented, driven individuals to help build the next generation of mobile payments. LevelUp powers the mobile payment, ordering and loyalty apps for leading restaurant brands to help them engage their customers and drive sales. 

Summary
The LevelUp team is looking for a highly technical Product Manager to work alongside our designers, developers, and account managers on creating and launching successful mobile apps on the LevelUp payment network. As a product manager for the Agency team, you’ll be working directly with our white label clients to develop a vision for their app, define product requirements, and shepherd apps through to launch and beyond. At the same time, you’ll be charged with gathering qualitative feedback and other data from all clients into a cohesive product strategy for LevelUp Agency.

About you

  • You have outstanding communication skills. You’ll need to work with every team at LevelUp, from engineering to finance to support, and you’ll spend a lot of time on the phone with clients having deep discussions about product ideas and opportunities. Your ability to make a case and back it up is matched only by your ability to be flawlessly diplomatic while doing so.
  • You’re great at managing complexity. Mobile app launches have a lot of moving parts, especially for clients in the restaurant business. While most of the operations, finance, and marketing components are handled by the client’s account manager, you’ll be responsible for keeping any development work on track.
  • You’re comfortable when things get technical. You don’t need to have a CS degree or an engineering background, but it helps. You’ll be asked to use Postman to test API calls, write SQL to answer your own data questions, and understand the rough complexity of product enhancements without engineering input.
  • You learn quickly. The LevelUp platform does a lot, and you’ll need to pick up all the ins and outs of the product in your first few months on the job, and retain all of that knowledge to help you with future projects.
  • You appreciate great design. Your strong eye for detail complements your obsession for making sure everything is pixel-perfect. You have a strong vision for how things should look and work, and can clearly articulate that vision to your design counterparts. You’re also willing and able to adjust that vision on the fly when present with new feedback or data.
  • You’re a great copywriter. You expertly balance brevity and persuasiveness in writing calls to action and other copy for a product. You never use 7 words where 5 will do, and you spend those 5 words carefully, never settling for copy that is “good enough”.
  • You have a get-it-done attitude. You recognize no bounds to the scope of your role and will do anything you can do to help get a product shipped.
  • Past experience working in an agency environment is a plus, but not required.

Benefits & Perks

  • Free catered lunches daily from the businesses in the LevelUp ecosystem
  • A never ending amount of coffee beans to make whatever satiates your palate (Americano, Latte, Espresso, Regular Cup O Joe)
  • Strong benefits package including Medical, Dental, Vision, Disability and Life Insurance, fully paid for by LevelUp and 401(k) with company match
  • Convenient access to the MBTA via red, green & orange line (Downtown Crossing, Park Street, and South Station are only a few blocks away)

LevelUp is used by more than 4MM customers paying at over 100,000 locations nationwide. Backed by Google Ventures, T-Ventures and Highland Capital, LevelUp powers the mobile experiences for top brands like JPMorgan Chase, Potbelly, Tropical Smoothie Cafe, Equinox, Steak ‘N Shake, Dunn Bros Coffee, Argo Tea & sweetgreen. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Come Join Our Team and apply online today!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • RubyLanguages
    • AndroidLanguages
    • iOSLanguages
    • Factory GirlLibraries
    • RspecLibraries
    • httpartyLibraries
    • ASP.NETFrameworks
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • JIRAManagement
    • SalesforceCRM

Location

We are in the heart of downtown Boston's financial district, easily accessible by bus and train, and surrounded by tons of restaurants and amenities.
1 Federal Street, Boston, MA 02110

Insider's spotlight

What’s the vibe like in the office?

It's fun coming to work because there's a constant buzz in the office. Everyone's excited to be here, working on big things, but also having fun collaborating and just being around each other. The marketing team is really tight knit- even though we're busy heading up our own projects, we make sure to take time to catch up on what we're up to.

Dyan

Growth Marketing Manager

How has your career grown since starting at the company?

The sales career path I set out to conquer led me down a very different path than I expected. I recognized an opportunity to contribute to the success of the company in a different way– by supporting our hiring efforts and growing our HR department. I had little to no experience, but I proved very quickly that I was hungry to learn.

Ashleigh

HR Princess

Our inside sales team lives on the company's front lines, playing an integral part in our growth strategy. Our sales team has direct access to our CSO, CEO and the entire marketing team. Their feedback, ideas, and suggestions -- even down to who they choose to call day in and day out ultimately define who our next client becomes.

Kathleen

Inside Sales Manager

Perks of working here

401(K) Matching
401(K)
Beer on Tap
Casual Dress
Commuter Benefits
Company Equity
Company Outings
Conferences & Training
Daily Meals Provided
Dental
Fitness Subsidy
Flex Work Hours
Generous PTO
Happy Hours
Health Benefits
Generous Parental Leave
Parking
Stocked Kitchen
Unlimited PTO
Vision
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