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Associate Product Manager, Payments

| Greater Boston Area

Toast is a powerful and easy to use all-in-one restaurant platform that helps the restaurants do what they love, which is to create delicious food, provide unrivaled service, and delight their guests in new and innovative ways. Along the way, we have helped our customers grow their business and thrive.

Toast has a rapidly growing customer base comprised of cafes, restaurants, bars & nightclubs. We are passionate about how to help our customers grow their business and how to provide a best in class user experience. We strive to bring the best designs and products to our users. The design team works hand in hand with the Product and Engineering teams to steer and guide the process of developing new and improved products from conception to launch.

As the Associate Product Manager of payments, you will be a critical part of the product team and you will be spearheading initiatives that will interface with many other Toast teams across Product, Engineering, Marketing, and Business Operations to build and shape innovative products. You will also have the opportunity to interface with our restaurant customers and restaurant guests directly to get feedback on product enhancements, issues and usability in order to inspire and inform how Toast continues to iterate and grow.

As a member of the Payments Product team you will also work with Payment ecosystem players such as Payment Processors/Acquirers, Card Networks, Terminal Vendors, etc.

Responsibilities:

  • Work closely with the Payments product cross functional teams to support ideation, design, development, launch and support of new and existing payment products
  • Ability to write technical user stories, collaborate and communicate feature requests to Engineering teams in a fast-paced, agile environment
  • Work closely with hardware team and hardware vendors to create payment acceptance solutions for various Toast products
  • Review Payment processor and card network specs and bulletins to understand impacts to Toast’s Payment processing platform and initiate/prioritize projects to address changes
  • Provide integration support related to Payment features for 3rd parties using the Toast API platform
  • Work with customers and prospects directly regarding product launch, feedback and feature requests
  • Document and manage product feature requests from customers and other internal and external sources
  • Manage project schedules and resourcing plans
  • Ability to manage multiple projects and fulfill product requests while meeting tight deadlines
  • Work closely with product marketing and other internal/external parties in researching latest trends in Payments industry; create business cases to support new ideas products and features for Toast Payments

Qualifications:

  • A minimum 2 years as a Business Analyst, Technical Analyst or Associate Product Manager in a fast-paced software or technical environment
  • BS/BA or MS degree in Computer Science, Business, or related technical field or equivalent practical experience
  • Understanding of the hospitality space and the evolving market dynamics
  • Strong communication skills, including prioritizing, problem-solving and interpersonal relationship building
  • Proven time management and organization skills (must be able to prioritize workload and meet deadlines)
  • Experience in Payments industry, especially working knowledge of EMV, Contactless processing is a strong plus
Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.

An Insider's view of Toast

What’s the vibe like in the office?

Our office has both a relaxed but productive vibe. You'll see people with their heads down working, but you'll also see people hanging out and collaborating in open spaces. There's a good balance between work and play. When I'm not heads down coding, you'll find me playing guitar or hanging out in the Toast Pub.

Gabe Gonzalez

Software Engineer

How has your career grown since starting at the company?

I began as an implementation engineer, moved into instructional design, and now I am in my dream role as a product manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
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