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Associate Product Manager

| Greater Boston Area

Interactions is the world’s largest independent AI company and it is headquartered in the Boston area.  We operate at the intersection of customer experience and AI – two of today’s hottest and most dynamic industries.

Interactions’ mission is to create amazing customer experiences by advancing AI technology that understands and engages on a human level.  The human element of what we do not only relates to how we differentiate our AI technology, more importantly, it informs and guides our focus on our most valuable asset, our employees.  We endeavor to create opportunities for our employees to advance their skills, their interests, their passions, their careers and their lives. 

Interactions is seeking an Associate Product Manager with a background in analytics to provide actionable insights to our clients and to our product roadmap. This Associate Product Manager will support the Product Management team's mission to create end-to-end analytic solutions for our hosted enterprise customer service products. This role leads the planning of features, self-service BI, and advanced analytics capabilities. The Associate Product Manager will work with business stakeholders, clients and technology groups to develop data-driven decisions for product enhancements and business insights.

Essential Job Functions:

  • Responsible for driving the vision and execution of a product/component, tracking overall market and competitive dynamics.
  • Act as intermediary between market/business requirements and engineering, advocating for the product internally.
  • Define product features and drive adoption of product that will lead product team to make more informed business decisions.
  • Prevent roadblocks across teams to meet quality standards, project deadlines, and business objectives.
  • Understand what user needs and work across departments to bring product to life, communicating the voice of the customer.
  • Manage the long-term road map, involving sales, marketing, implementation, clients, prospects, partners, and other groups.
  • Plan and deliver solution training to internal staff to support launches. 
  • Demonstrate the Interactions Values of
    • Being passionate about transforming customer experience
    • Being obsessed with our customer’s success
    • Respecting each other
    • Creating opportunity
    • Embracing disruption
    • Doing what we say we will do

Preparation, Knowledge, Skills and Abilities:

Required:

  • Education. Bachelor's Degree or equivalent experience, CS or business degree a plus. 
  • External Facing Skills. Excellent written and verbal communication skills.
  • Self-Starter. Track record delivering results in fast-paced and demanding start-up environments.

Additional skills:

  • Ability to articulate complex technical concepts to a broad range of technical and business audiences.
  • Experience with SQL databases, NoSQL, and Hadoop environments
  • Experience with Business Intelligence tools, e.g., Tableau or Qlik or Dashbot
  • Experience with Product Management tools & methods (Aha, Jira, GitLab, Pragmatic Marketing Framework, etc.) and Agile development methodologies.
  • Experience with systems design and development from business requirements analysis to day-to-day management.
  • Self-driven, takes initiative, takes ownership and has the ability to manage through influence.
  • Demonstrates proactive ownership of problems until they find a clear solution
  • Metrics driven and analytical skills.
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Location

We are located in historic Franklin, MA home to the first public library. With public transportation to the commuter rail is walking distance!

An Insider's view of Interactions

What’s the vibe like in the office?

Interactions definitely has a work hard/play hard environment! Our hard work pays off in the form of different social events throughout the year, including mini-golf tournaments, halloween decorating/costume contests, Oktoberfest, and lawn games during the summer time!

Pam Cohen

Software QA Engineer

What is your vision for the company?

It is motivating and inspiring to listen to the success stories from our Clients and their customers. Our ability, as the technology team and the company to deliver a secure, reliable and scalable Platform that delivers the best of breed of our Conversational AI and Human Assisted Understanding technologies, is a major source of pride!

Mahesh Nair

Sr. VP of Engineering

What are Interactions Perks + Benefits

Culture
Daily stand up
Open door policy
Team owned deliverables
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Flexible Work Schedule
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Commuter Benefits
Some Meals Provided
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like The ability to attend job related conferences and seminars.
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