Product Designer

| Boston

Do you want to be part of a growing dynamic product design team that is revolutionizing the restaurant industry? Do you get excited when you work directly with customers and develop products that solve their problems? If so, you are a Toaster!

Toast has built a powerful and easy to use cloud-based restaurant technology platform for restaurants, helping them operate more efficiently and delight guests in new and innovative ways. We have a rapidly growing customer base comprised of cafes, restaurants, bars & nightclubs. We are passionate about how to help our customers grow their business, and how to provide a best in class user experience. We strive to bring best in class designs and products to our users. The product design team works hand in hand with with Product Management, Customer Success, Marketing, Sales, Business Development, and Documentation to establish a forward-looking, user experience that touches upon every aspect of the user or customer journey while partnering with the engineering team to steer and guide the process of developing new and improved products from conception to launch.

The Product Designer is accountable for driving the development of innovative app designs on web, mobile, and a variety of other hardware devices from conceptualization to implementation. They are responsible for optimizing existing user interfaces for better user productivity, discoverability, and simplicity.

Responsibilities:

  • Ability to sketch, wireframe, create user flows, sitemaps, user stories, personas, and all other UX and communication artifacts based on business requirements and constraints
  • Be a storyteller – deliver insights about people and behavior, both verbally and visually, in a way that generates empathy, emotion, and engagement from stakeholders and customers.
  • Work closely with development and product teams through agile sprints to iterate quickly on work, while ensuring that designs are implemented in full adherence to the prototypes and design specifications
  • Understand business strategy and how designs align with strategy
  • Create prototypes for reviews, usability testing, and customer demos
  • Ability to measure effectiveness of designs via analytic tools and report out on project success
  • Ability to incorporate data-driven insights, customer feedback, technical constraints, and usability findings into user-centric designs
  • Coordinate and moderate research studies, usability tests, in person and remotely as needed
  • Ability to manage multiple projects while meeting tight deadlines

Required Qualifications:

  • Bachelor’s Degree or 4-year degree in human-computer interaction
  • A minimum of 4+ years of experience in user experience, product design or related field
  • An online portfolio or samples of work demonstrating innovation, and your design process
  • Fluency in using Sketch or similar design tools
  • Ability to partner with product managers and engineering to balance technical, business, and customer requirements while keeping a user-centric design approach
  • Experience working in an Agile Scrum environment
  • Team player who becomes an active and impactful member of the project team
  • Ability to mentor and work directly with junior designers
  • Excellent written and oral communication skills with strong analytical and technical abilities
  • Experience designing experiences across mobile devices iOS and Android is a plus
  • Experience in the hospitality industry is a plus
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.
401 Park Dr Suite 801 , Boston, MA 02215

Insider's spotlight

What are some social events your company does?

Toast puts a major focus on culture and centers its events around keeping Toasters engaged and social. In the past 6 months alone, we’ve had a competitive field day, a summer appreciation event (with a bonfire, food, drinks, and music), and a fall cookout where we had a pig roast and potluck. One of our own employees even performed with his band.

Brittany Rothstein

Training Content Specialist

What does your typical day look like?

Most mornings I take a second stab at a problem from the day before. With a good night of sleep I can look at things in a new light. If I’m still blocked, I’ll pair with someone after lunch. I love pairing with my teammates. Each of them offer something different and there are no egos on the table which creates an amazing learning environment.

Lisa Pan

Software Engineer

How has your career grown since starting at the company?

I began as an implementation engineer, moved into instructional design, and now I am in my dream role as a product manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

Perks of working here

401(K)
Beer on Tap
Casual Dress
Commuter Benefits
Company Equity
Company Outings
Conferences & Training
Happy Hours
Health Benefits
Parking
Recreational Clubs
Stocked Kitchen
Unlimited Vacation
Volunteering Opportunities
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