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Product Manager, CRM

| Greater Boston Area

We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an extraordinary commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help craft the future of the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

As the Product Manager for CRM, you will lead a cross functional team to pioneer new data infrastructure and products that will transform how restaurants engage and serve their guests. You will become an expert on Toast’s data assets and how they can be leveraged to help our restaurants delight their guests and thrive. You will develop a deep empathy for the needs of our restaurant customers and their guests while working with teams across Toast including Product, Engineering, Design, Marketing, Sales, and Customer Support to build and shape innovative new products and offerings. This role is both highly strategic and technical, and will lead to significant business impact.

As a product manager for the CRM team, you will:

  • Plan an aggressive roadmap to build new data infrastructure/APIs and bring a new offering to market, leveraging data and metrics to support recommendations
  • Lead a cross functional team of engineers, QA, UX designers and work closely with other internal stakeholders to execute on your roadmap and drive business goals for your product area
  • Become an expert on Toast’s data assets and infrastructure
  • Develop deep relationships with restaurateurs to understand how Toast data insights can be used to grow their business
  • Immerse yourself in the diner experience to ensure that our infrastructure and offerings improve their experience at restaurants
  • Build exceptional relationships with CRM partners in the Toast ecosystem and work hand-in-hand with them to serve our restaurant customers and their guests
  • Work with engineering to plan sprints, write user stories, and test product features
  • Work with UX designers to design delightful experiences
  • Prepare and deliver clear and concise executive-level presentations on your product strategy, roadmap, execution, and go-to-market plans

Do you have the right ingredients?

  • 3+ years of hands-on product management experience and a successful track record of delivering great products; or 4+ years in a top-tier management consulting role with experience in the technology and/or hospitality industries
  • The ideal candidate will have experience leading the development of APIs, data infrastructure, data-heavy products, and working with technical partner service providers
  • Strong belief in, and adherence to Toast’s core values (RECIPE)
  • BA/BS required (preferably in a computer science or engineering related discipline)
  • Understanding of the hospitality space and the evolving market dynamics will be considered a plus, but not required
Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.

An Insider's view of Toast

What are some social events your company does?

Toast puts a major focus on culture and centers its events around keeping Toasters engaged and social. In the past 6 months alone, we’ve had a competitive field day, a summer appreciation event (with a bonfire, food, drinks, and music), and a fall cookout where we had a pig roast and potluck. One of our own employees even performed with his band.

Brittany Rothstein

Training Content Specialist

How has your career grown since starting at the company?

I began as an implementation engineer, moved into instructional design, and now I am in my dream role as a product manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
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