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Product Owner, Platform

| Greater Boston Area

Our mission at Toast is to empower the restaurant community to delight their guests, do what they love, and thrive. Toast is a powerful and easy to use all-in-one restaurant platform that helps restaurants grow their businesses and delight their guests in new and innovative ways.

Toast has a rapidly growing customer base comprised of cafes, restaurants, bars & nightclubs. We are passionate about helping our customers grow their business and providing a best in class user experience. We strive to bring the best products to our users. 

As a Product Owner you will work hand-in-hand with Product Managers, Product Designers, and Engineers to steer and guide the process of developing new and improved products and services from conception to launch. You will be responsible for setting, prioritizing and evaluating the work generated by your team. You will provide management of the team’s backlog, iteration planning and elaboration of the team’s user stories. 

As a member of the Platform Product Management team, you will interface with leaders across the company to assess value, develop cases and prioritize stories, epics and themes to ensure that our work focuses on those things with maximum value that are aligned with the product strategy. 

  • Learn the Toast platform and become an expert in your space
  • Write technical user stories, collaborate and communicate feature requests to Engineering teams in a fast paced, agile environment
  • Actively manage and groom the team’s backlog and elaborate on user stories where needed. 
  • Evaluate the work generated by your dev team to ensure optimal quality and velocity. 
  • Support the Product Manager and Engineering Team Lead with agile development processes, such as grooming, sprint planning, retrospectives, etc.
  • Collaborate with UX team to define user interfaces and workflows
  • Work with the Documentation, Training, and Enablement teams to accurately communicate product updates to internal teams and customers
  • Communicate with stakeholders regarding product and services feedback, feature requests, and gathering customer requirement
  • Empower the R&D team to deliver features faster to Toast customers with higher quality
  • Analyze and track key performance indicators of existing and new features to evaluate usefulness to the customer 

Do you have the right ingredients?

  • 2+ years preferred as a Product Owner, Product Analyst, Business Analyst, Technical Analyst, or Associate Product Manager in a fast-paced software or technical environment
  • Experience translating customer needs/feature requests into detailed technical specifications
  • Creative problem solver with strong analytical abilities
  • Excellent written and oral communication skills 
  • Ability to build interpersonal relationships with many different types of people and personalities 
  • Proven time management and organization skills. Must be able to prioritize workload and meet deadlines.

Bonus points:

  • BS/BA or MS degree in Computer Science or a related technical field or equivalent practical experience
  • Knowledge of restaurant and hospitality industry
Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.
Toast values candidates with varied backgrounds — and these 3 employees prove it
Watch

An Insider's view of Toast

What’s the vibe like in the office?

Our office has both a relaxed but productive vibe. You'll see people with their heads down working, but you'll also see people hanging out and collaborating in open spaces. There's a good balance between work and play. When I'm not heads down coding, you'll find me playing guitar or hanging out in the Toast Pub.

Gabe Gonzalez

Associate Technical Sourcer, Previously: Software Engineer

How has your career grown since starting at the company?

I began as an Implementation Engineer, moved into instructional design, and now I am in my dream role as a Product Manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
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