Senior Product Designer

| Greater Boston Area

Are you the type of person who is passionate about design? Do you thrive on clean layouts and simple solutions? Do you love solving tricky problems via collaborative brainstorms with other great designers? Do you find yourself constantly noticing ways to make the things you interact with on a day to day basis more user-friendly? If so, you sound like you could be a great fit for our team.

As a member of the Fuze Product Design team, you’ll be an integral part of the group that is responsible for the design of our entire product line. You’ll be collaborating closely with our other designers and dedicated research team to ensure everything we do is cohesive, easy to use, and innovative.

In this Product Designer role, you will be responsible for multiple aspects of our flagship software product, Fuze Desktop. You’ll have end-to-end involvement in the process, meaning you’ll collaborate (early and often) with a product manager, own designs from early mock ups through polished final visual comps, and partner with engineering as your designs are built. You will also play a part in defining the long-term vision for your products, innovating on what we do and how we do it, to help differentiate our product and delight our users.

Objectives & Responsibilities

First six months

  • Learn a complex business and product line that encompasses traditional TelCo and modern UCaaS products on multiple form factors and devices
  • Rapidly gain an understanding of Fuze’s diverse set of customers and end users
  • Get a feel for working as part of our design team, and for how we work with product and engineering
  • Jump in and start creating great designs!

Six months and beyond

  • Learn the wider UCaaS market, competition, and industry trends
  • Align business requirements, use cases, and user needs into elegant product interfaces
  • Work closely with product managers to communicate your design vision and incorporate their feedback, as well as to help drive the product strategy, roadmap, and requirements
  • Collaborate with our UX Research team to learn about our users and ensure your designs are perfect for them
  • Work with the engineering team as they build the final product


Key Challenges and Success Factors

The defining challenge of this role is the need combine multiple different sets of features and functionality (chat, meetings, phone calls) into a single elegant application that fits the need of users across the wide spectrum of personas we support, from power users for whom chat is indispensable, to users who may be moving for the very first time from a phone on their desk to software for communication and collaboration on their computer.

Your success will be measured in the improved adoption, engagement, and long-term use of your product by all of our diverse personas.

 Skills, Experience, and Characteristics

We are looking for someone who:

  • Has 2+ years of experience doing top-notch product design work, with a supporting portfolio of your work
  • Is comfortable with the full spectrum of design responsibilities, from initial UX wireframes, to a polished visual design
  • Can work autonomously and deliver excellent work on schedule
  • Can present your work and the rationale behind your decisions
  • Loves to collaborate, and gives and takes design feedback expertly
  • Values and incorporates user research into all phases of the design process, and is passionate about discovering and meeting the needs of the customer
  • Aims to be data-driven as much as possible
  • Stays on top of UX best-practices

Great plusses (not required, but will make you stand out):

  • Experience working on enterprise and/or communication software
  • Experience creating illustration and/or animation for products

#LI-JL1

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Location

We're right in the heart of Copley Square with plenty of restaurants & bars in the area. The office is easy to get to with train & bus stops nearby.

An Insider's view of Fuze

What are some social events your company does?

Once a quarter, we host a theme party in our offices to get everyone together. Fuze Cruise, summer camp, Halloween, and a holiday party with a cookie swap to name a few of the recent ones. We also have a softball league during the summer and fall, and have done a few volunteer outings at local charities.

Amanda

Marketing Director

How do you collaborate with other teams in the company?

Fuze understands the importance of hiring the right people, preparing them to succeed and creating a culture of collaboration that mirrors that of the solution we sell.

Becca

Account Executive

How has your career grown since starting at the company?

Working at Fuze since 2014 has been immeasurably rewarding both personally and professionally. I've made lifelong friends, rubbed shoulders with business leaders from coast to coast, and taken my career to a level I didn't think possible.

Josh

Area Director, New England

What unique initiatives do you have that encourage innovation?

We look for people who have high energy and are up for a challenge. We're in the business of transitioning enterprises to the cloud with communication and collaboration software. Our market potential is massive when you think about the millions of knowledge works in global enterprises today.

Colin

CEO

What are Fuze Perks + Benefits

Fuze Benefits Overview

At Fuze, we believe in the power of our employees. Great employees build and support innovative products and make sure our customers are happy with the services we provide. With that, we offer a variety of perks and benefits to ensure our employees feel empowered.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Fuze offers an FSA and HSA to help employees cover out-of-pocket costs with pre-tax contributions.
Disability Insurance
Fuze offers disability insurance for all employees.
Dental Benefits
Fuze offers dental plans for each employee.
Vision Benefits
Fuze offers vision plans for each employee.
Health Insurance Benefits
Fuze offers a variety of health insurance plans for each employee.
Life Insurance
Pet Insurance
Wellness Programs
Fuze offers discounts to select area gyms.
Retirement & Stock Options Benefits
401(K)
Company Equity
Fuze offers stock options through its employee profit sharing program, including vesting over a four-year period.
Performance Bonus
Depending on the role, employees are eligible for a performance bonus.
Child Care & Parental Leave Benefits
Flexible Work Schedule
Fuzers work the hours they need to get their jobs done. This allows them to create flexibility in their schedule when needed.
Remote Work Program
Fuze has an official Work from Anywhere policy, in which employees can work with their managers to develop a personalized work schedule.
Family Medical Leave
Fuze offers up to 12 weeks of unpaid, job-protected leave per year, as well as maintained health benefits, for any employee eligible under the Family and Medical Leave Act (FMLA).
Vacation & Time Off Benefits
Unlimited Vacation Policy
Flexible time off is unlimited and available to full-time employees.
Generous PTO
Flexible time off is unlimited and available to full-time employees.
Paid Holidays
Paid Sick Days
Flexible time off is unlimited and available to full-time employees.
Perks & Discounts
Beer on Tap
In addition to beer on tap, we also have cold brew coffee, iced tea, and kombucha.
Casual Dress
Commuter Benefits
Fuze offers a commuter benefit for all employees, which covers parking, MBTA, and bike share memberships.
Company Outings
Fuze has several outings including an annual holiday party, annual summer party, Boston Marathon party, along with other events throughout the year.
Game Room
Our cafe area is equipped with several board and card games, along with two ping pong tables.
Stocked Kitchen
Fuze has a fully stocked kitchen including numerous snacks, hummus, guacamole, yogurts, water, coffee, tea, LaCroix, and soda.
Some Meals Provided
Happy Hours
Every Thursday, we have a happy hour in the office which includes beer and wine.
Parking
Parking fees are typically covered under our commuter benefit policy.
Recreational Clubs
Fuze offers a variety of sports leagues including softball, ping pong, and more.
Fitness Subsidies
Fuze is able to offer fitness discounts to select area gyms.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Fuze will reimburse up to $2,000 per employee.
Diversity Program
Fuze is committed to creating a diverse and inclusive workplace through team-building exercises, the Fuze Women's Network, and more.
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