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Senior Product Manager

| Greater Boston Area

Company Overview

At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them.  We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.  

 

Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.  

 

Join our Enterprise team…great customer service starts here. We design virtual assistants for intelligent and effortless customer service helping customers find the information they need using whatever channel they prefer.  

Job Summary

Position summary:

 

In this highly visible role as a Senior Product Manager, you will be responsible for driving the product strategy in support of Nuance’s market leading Conversational AI portfolio.  It is an exciting time to be involved with speech recognition, virtual assistants and cognitive AI solutions, as the technology is being rapidly adopted across varied markets for diverse use cases. 

We are looking for an experienced product manager with industry and technical knowledge, who will take full ownership of developing overall product strategy, defining a compelling roadmap and successfully execute to deliver results for a growing solution portfolio. 

The ideal candidate must demonstrate a willingness to work on complex initiatives and effectively manage multiple projects with competing priorities. This individual should have excellent problem-solving, analytical and decision-making skills, along with strong interpersonal and communication skills.  We are looking for a creative, out of the box thinker who is looking for growth opportunities.

You will work in collaboration with other Product Managers, Product Development, Professional Services, Marketing and Sales to define a product roadmap that accelerates innovation and market adoption of advanced Conversation AI solutions.

 

Principal duties and responsibilities:

 

• Manage a portfolio of products and solutions to be delivered through direct sales, channel partners, and adopted by Nuance internal customers.

 • Specify market requirements for current and future products, aimed at maximizing revenues and margins. Analyze financials and develop business cases to justify investments.
• Analyze and present market requirements, trends, competitive landscape, product roadmap, pricing and packaging options, cost model, and P&L to the executive team
• Lead cross-functional and cross-divisional coordination for the successful design, development, delivery, documentation, training, launch, sale, service, integration, support, and customer adoption of the portfolio
• Develop and implement a go-to-market strategy for partners, in coordination with Partner sales, marketing and other relevant stakeholders.
• Provide subject matter support to sales, partners and professional services during customer engagements.

• Perform tasks related to securing and keeping the products, tools, and processes that you are responsible for securing

 

Knowledge, skills and qualifications – 

 

Education: BS Computer Science, Business Administration, Engineering or related field.  MBA preferred.

 

Minimum years of work experience: 3+ years

 

Required skills:

• Passion for delivering leading edge technology solutions that solve customer problems.
• Proven ability to successfully deliver and manage products/solutions thru full product lifecycle.
• Knowledge of IVR, Contact Center and Cloud technologies.
• Proven experience in product management including customer and market analysis, requirements definition, business strategy, roadmap planning and product delivery.
• Excellent written and verbal communication skills with the ability to effectively interact at a technical level with developers, but equally as effective conversing with customers in a business context.

 

Preferred skills:

• Familiar with Agile development methodology
• Familiar with Product Management methodologies and tools including Aha, Jira and Salesforce
• Knowledge of Conversational AI technologies including Speech Recognition, Natural Language Understanding and chatbots/Virtual Assistants.

Additional Information

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.  

 

Nuance Communication Inc.  is an equal opportunity employer.  We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5086 – Human Resources Department and let us know the nature of your request and your contact information.

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Technology we use

  • Engineering
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Location

Our headquarters is in Burlington, 30 minutes from downtown Boston, right off 128 and across the street from Wayside Commons (hello, shopping!).

An Insider's view of Nuance Communications

What does your typical day look like?

I’m responsible for overseeing my team’s progress on various Corporate BI initiatives. Every morning I check in our global team to address questions they may have while developing code for designs I have created. I keep in touch with our customers, give them updates on our progress and ensure that we deliver what’s important to them.

Shivani

Principal Business Systems Analyst

How do you empower your team to be more creative?

We unlock the creative potential in everyone by creating an environment where people can trust each other and express their views freely. We follow three principles: focus on the customer and empathize to understand their needs, encourage risk taking, and create a platform to share the stories outlining creative ways teams solved problems.

Raghu

Vice President, Engineering

What projects are you most excited about?

I am excited to be part of a company-wide purpose and business culture focus. I have been with the company less than a year, and I can really see and feel the positive energy in the air. This project has and will open up avenues for employees to become further engaged in other aspects of the company such as community service opportunities.

Mariann

Senior Accountant, Corporate Accounting

What are Nuance Communications Perks + Benefits

Nuance Communications Benefits Overview

Join Nuance and you will be immersed in our culture of health. We offer comprehensive medical, dental, vision and financial health plans that provide peace of mind now and in the future. Your family and friends will enjoy spending time with you thanks to our generous paid time off and flexible work benefits. And you will feel empowered to be your best self by utilizing our fitness and wellness offerings.

Culture
Volunteer in local community
The Nuance Cares program offers employees up to 16 volunteer hours of paid volunteer time off each year supporting a qualified non-profit organization of their choice.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Team owned deliverables
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Happy Hours
Parking
We offer employees Free on-site garage parking.
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Online course subscriptions available
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