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Associate Project Coordinator (Contract)

| Greater Boston Area

At edX, our mission is to provide a world-class education to everyone, everywhere. Today, edX.org, a not-for-profit, offers highly-driven, intellectually curious individuals an opportunity to work in an exciting and dynamic mission-driven organization.

EdX is looking for an organized and ambitious individual who wants to join our educational services team. Project Coordinators are responsible for many operational, project management and administrative tasks related to the launch and management of courses on edX. Project Coordinators collaborate with edX Partner Managers, the edX marketing team, and partner institutions - and are highly successful at building and maintaining these relationships - in order to get courses announced, tracked, and running successfully on edX.

We are currently seeking an Associate Project Coordinator (Contract) to support partners located in the Asia-Pacific region. Working hours are Monday to Friday, 9am to 5pm. If the business need arises, days and / or hours may shift to Sunday to Thursday, 11am to 7pm. Staff will be given 14 days notice from the first Sunday they are expected to work.

Responsibilities:

There are 3 core responsibilities related to the role:

  • Operational Support: Support key course operations initiatives in a weekly review of course details, communicate internal updates and best practices with partners.
  • Course Announcements: Work with Partner Managers, global Partner institutions, edX Marketing and other internal and external stakeholders to get partner courses and programs successfully announced on edx.org.
  • Course Management: Support Partner Managers and Project Coordinators who serve a portfolio of schools and institutions; work with edX learner and partner support teams to communicate issues and questions with course teams and guide them to quick, accurate solutions in our customer relationship management system (Salesforce).

Requirements:

  • 1 to 3 years experience working on a customer-facing or professional services team
  • A quick learner with excellent problem-solving skills
  • Highly organized and pays close attention to detail
  • Strong oral and written communication skills
  • Possesses a collaborative mindset can work well across multiple teams and functions
  • Thrives in a fast-paced, deadline driven environment
  • Prior experience working with global and remote teams and customers
  • Bachelor degree or equivalent working experience in a professional, customer facing role(s)

Preferred:

  • Experience with any or all of the following systems - Salesforce, Drupal, Atlassian JIRA a plus
  • Experience working with clients in varying time zones, specifically the Asia Pacific region; working knowledge of Mandarin a plus
  • Ability to work with global and remote teams

This is an individual contributor role where a degree of self-direction is required. Applicants must be able to work out of our Cambridge, MA office. Sorry, Visa sponsorship is not available.

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Location

EdX is located right off the MIT campus in the Kendall Square neighborhood of Cambridge, MA

An Insider's view of edX

What projects are you most excited about?

My work focuses on enabling course teams at partner institutions to create high-quality learning experiences on edX.org. Right now couldn't be a more critical time for this work as we ramp up the amount of Master's degrees we are offering this Fall. I work with faculty, instructional designers, media producers, and project managers.

Ben Piscopo

Learning Designer

What are edX Perks + Benefits

edX Benefits Overview

edX employees are eligible for all MIT benefits. Enjoy the benefits of an established benefits program, but still live startup life.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
We have a pension plan too!
401(K) Matching
5% match
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Perks & Discounts
Casual Dress
Commuter Benefits
Free Daily Meals
Happy Hours
Professional Development Benefits
Tuition Reimbursement
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