Business Systems Manager

| Greater Boston Area

Toast Overview:

Toast is a rapidly growing startup building the first all-in-one restaurant management software platform. Toast’s Android tablet based system helps restaurants operate more efficiently and connect with their customer base in new and innovative ways. We’re growing fast and have a customer base comprised of cafes, restaurants, bars and nightclubs across the country. We work hard and care about our customers’ success and we have a lot of fun doing it. As a startup, we move fast and have a lot of opportunity for career growth, so if you’re passionate about your work and want to be in a fun and growing industry, join us! You will be helping Toast to grow our business across the US and internationally.

Job Overview:

As a Business Systems Manager you will manage a team of Salesforce Administrators and developers responsible for providing technical solutions that meet the evolving business needs of the organization. You will collaborate with business stakeholders to scope and implement new technical initiatives, streamline, automate, and simplify processes and educate employees on the effective use of the technologies and processes necessary for the business to operate.

This is a hands-on position that requires an understanding of a variety of technologies as well as a willingness and ability to learn new technologies.

As a Business Systems Manager you will:

  • Manage the daily activity of business systems analysts and Salesforce Administrators, who interface with management and users across the organization
  • Drive and improve the practice of business analysis discipline. Identify, select, and implement best practices and techniques to gather, document, streamline, and improve business processes and business rules
  • Provide leadership, activity planning, coordination, and directions to complete team tasks, produce the required deliverables, track and resolve issues, and meet relevant project milestones
  • Mentor team members, identify/develop opportunities for individual growth, and set a positive example for working in a team environment
  • Work with product ownership to manage and prioritize the team’s product backlog
  • Facilitate release planning and capacity planning for team’s initiatives

Do you have the right ingredients?

  • Bachelor’s degree; 4+ years of Project/Program Management, Business Systems Analysis, or similar experience
  • Previous experience leading teams; hiring and training junior members, and building out development plans
  • Prior work experience with Salesforce.com or another CRM system is required
  • Experience working in an Agile/SCRUM environment
  • Action-oriented, "can do" attitude demonstrating willingness to accept accountability and responsibility for individual actions
  • Excellent organizational, time management & verbal/written communication skills

Bonus Ingredients:

  • Six Sigma Qualifications a plus
Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.

An Insider's view of Toast

What’s the vibe like in the office?

Our office has both a relaxed but productive vibe. You'll see people with their heads down working, but you'll also see people hanging out and collaborating in open spaces. There's a good balance between work and play. When I'm not heads down coding, you'll find me playing guitar or hanging out in the Toast Pub.

Gabe Gonzalez

Software Engineer

How has your career grown since starting at the company?

I began as an implementation engineer, moved into instructional design, and now I am in my dream role as a product manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
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