Customer Success Associate

| Greater Boston Area
For immediate consideration, please send an email to [email protected] with:
1. Two or three short sentences stating specific things that interest you about Touchplan, our clients and our customer success work
2. Two or three short sentences about your relevant background work with clients and/or software
3. One page resume
Apply now

We are seeking an experienced Customer Success Associate to join our team. The Customer Success team focuses on ensuring our clients see value planning their projects in Touchplan, as well as building engagement with the platform. Being part of this team will give you the opportunity to help build Touchplan’s business, help shape the Touchplan product, and to have a tangible impact on the projects of our clients. If you are looking for a job where you’ll be working on a dynamic team that’s driving a startup poised for explosive growth, this may be the right place for you!

Responsibilities

  • Develop a trusted-advisor / consultative relationship with clients, such that all activities are closely aligned with the success of their project in Touchplan

  • Launch projects and oversee client training/adoption of best practices, constantly building incremental value and return on the client’s investment

  • Work with calm professionalism, quick execution and a sense of urgency to uphold our reputation for excellent customer service

  • Work to resolve all product and project-related questions efficiently and effectively

  • Manage client expectations, assess needs and determine levels of adoption of the Touchplan platform across client project teams

  • Drive increased engagement for new and existing clients

  • Consistently track client interactions in Salesforce

  • Help specify, outline and advocate for UI/UX improvements based on customer feedback

  • Identify and strategize how the team can increase renewals, and keep churn to zero

Required Qualities and Skills

  • Bachelor’s degree from an accredited University or College

  • Excellent organizational, project management, consultative and time management skills

  • Passion for working on a small, dedicated, and determined team

  • Strong written and oral presentation skills, as well as active listening skills

  • A solid sense of empathy for clients, as well as a passion for revenue growth

  • Exceptional ability to multi-task in a fast-paced environment, balancing quality and speed

Bonus Skills

  • Construction management, architecture, engineering or project controls experience

  • Experience with Lean Construction and the Last Planner® System

Read Full Job Description
For immediate consideration, please send an email to [email protected] with:
1. Two or three short sentences stating specific things that interest you about Touchplan, our clients and our customer success work
2. Two or three short sentences about your relevant background work with clients and/or software
3. One page resume
Apply now
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Technology we use

  • Product
  • Sales & Marketing
    • Google AnalyticsAnalytics
    • JIRAManagement
    • WordpressCMS
    • HubSpotCRM
    • IntercomCRM
    • SalesforceCRM
    • SpiroCRM
    • GmailEmail

Location

Located in P.O Square right off of State Street - one of the oldest streets in Boston! Legendary landmarks, great restaurants and tons of transit.

What are Touchplan Perks + Benefits

Touchplan Benefits Overview

- 8 company holidays
- 15 paid time off days
- 2 floating holidays
- 401(k) retirement plan
- 75% of healthcare cost covered (medical/dental/vision)
- flexible hours
- semi-annual outings
- occasional company lunches

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Touchplan provides employees with a flexible work schedule that includes flexible start and end times.
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Touchplan hosts company outings a few times each year.
Professional Development Benefits
Job Training & Conferences
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program.
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For immediate consideration, please send an email to [email protected] with:
1. Two or three short sentences stating specific things that interest you about Touchplan, our clients and our customer success work
2. Two or three short sentences about your relevant background work with clients and/or software
3. One page resume
Apply now
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