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Data Quality & Data Operations Manager

| Greater Boston Area

Toast Overview:

We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an unrivaled commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help shape the future of the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive

Job Overview:

The Data Quality & Data Operations Manager will partner with our Business Systems, Business Intelligence, and GTM teams to design and build an at-scale data quality strategy and team. This person will also interact with key stakeholders to lead the adoption of ongoing data quality management & process definitions.

What you will do:

Build:

  • Build, train, and develop a team that will focus on data quality and data gathering.
  • Proactively define the process by which the team will input and QA data into Toast’s CRM.
  • Define the processes needed to achieve operational excellence in all areas, including project management and data integrity.
  • Build cross-functional relationships with Business Systems, Business Intelligence and the GTM teams to understand data needs and deliver on those needs.
  • Manage the delivery of high impact dashboards to track key KPIs.

Manage

  • Manage development of data resources and support new program launches.
  • Drive data quality across the GTM vertical and related business areas

Strategy and Problem Solving

  • Define and manage SLAs.
  • Provide strong problem-solving leadership related to shaping strategic focus and operational approach for emerging business initiatives.
  • Break down issues into key components and design analytical & operational approaches to identify solutions.
  • Run cross-functional working team meetings efficiently and effectively, with ability to connect dots and influence key decisions
  • Run key analyses to assess and flesh out select initiatives through synthesizing external/market facts and using internal data sets.

Do you have the right ingredients?

  • Bachelor’s degree, MBA preferred
  • Experience with Salesforce a plus
  • 3+ years of work experience in Data Quality and/or building a Data Quality Teams, Sales Operations, and/or Operations, or 3+ years with MBA/Master’s degree
  • Experience in project management.
  • Demonstrated problem solving with experience providing business insights and recommendations from data sets.
  • Excellent verbal and written communication skills with demonstrated experience engaging and influencing senior executives.
  • Entrepreneurial spirit with track record for successfully delivering measurable results in fast-moving environments.
  • Attention to detail, excellent organization skills, and ability to manage multiple projects and responsibilities.
  • Ability to learn and master Salesforce.
  • Ability to operate simultaneously and effectively in both tactical and strategic modes.

Bonus Ingredients:

  • In depth Salesforce experience
  • 5+ years of work experience in Data Quality and/or building a Data Quality Teams
Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.

An Insider's view of Toast

What’s the vibe like in the office?

Our office has both a relaxed but productive vibe. You'll see people with their heads down working, but you'll also see people hanging out and collaborating in open spaces. There's a good balance between work and play. When I'm not heads down coding, you'll find me playing guitar or hanging out in the Toast Pub.

Gabe Gonzalez

Associate Technical Sourcer, Previously: Software Engineer

How has your career grown since starting at the company?

I began as an implementation engineer, moved into instructional design, and now I am in my dream role as a product manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
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