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Director, Implementation Consulting

| Greater Boston Area
 As a Director of Implementation Consulting at SHYFT, you will serve as a trusted adviser to customers in your portfolio and be responsible for leading a team of Engagement Managers and Consultants focused on implementing SHYFT products. You will own the success of your team’s project portfolio, as well as the employee satisfaction and development of your team. You will maintain the executive relationships and act as an escalation point within the implementations of their team, ensuring tight stakeholder alignment, offering proactive and prescriptive advice resulting in outstanding Customer Success. Additionally, you will also be responsible for partnering with the sales team to align pre-sales expectations and develop an implementation scope and plan.
We are seeking individuals who are enthusiastic about Customers and understand the challenges facing healthcare organizations. This role requires a seasoned leader with deep experience in delivering large-scale, complex solutions at the enterprise level, someone who thinks creatively and can drive win/win approaches. Strong project management skills and experience, along with expertise delivering in agile methodologies.
This role is located in our Waltham, MA office and will report into the Senior Director of Customer Success, Implementation Consulting.
Key Responsibilities Include:

Customer Success:

  • Resolve escalations – Communicate to leadership and outline message to client

Team Management:

  • Leadership, coaching, training – maximize team performance
  • Ownership of team morale – happy teams, happy customers

Process Driver:

  • Accountable for budget, scope, and timeline on portfolio of implementations
  • Assist and coach managers on account management skills
  • Define consistent implementation methodology and templates

Organization:

  • Own resource planning for implementations
  • Prefer a face paced environment, fluctuations in work life balance, and short-term customer relationships
  • Willingness to travel approximately 25%

Position Requirements:

  • B.S. or M.S. with engineering, business or scientific focused curriculum preferred
  • 8+ years’ experience delivering technology solutions with a consultative mindset and 5+ years of management experience
  • Knowledge of life sciences/healthcare industry with exposure to third party commercial and clinical data, and pharmaceutical distribution models
  • Experience in agile methodologies preferred
  • Experience shaping and scoping complex implementation projects
  • Extremely strong written and verbal communication skills, executive level presence and experience in working in a client advisory role
  • Highly developed soft skills, with the ability to adjust communication style based on the audience and difficult client situations.
  • Excellent analytical & problem solving skills.
  • Demonstrated ability to lead a high performing team 

Benefits:

  • Competitive compensation
  • Employee Stock Program
  • Generous rewards program
  • Medical
  • Dental
  • Unlimited Vacation Policy
  • Holiday pay
  • Vision
  • 401K
  • AD&D and Life Insurance
  • Company Outings/Social Events

SHYFT Analytics, a Medidata company, is the leading platform for commercial and real-world data analytics, with products designed specifically for the pharmaceutical, biotech, and medical device industry. SHYFT’s data analytics platform is the most efficient and scalable way to transform massive amounts of complex healthcare data into on-demand clinical and commercial insight. SHYFT is headquartered in Boston with offices in San Francisco and New York City. Learn more about SHYFT at www.shyftanalytics.com, or follow the company on Twitter @SHYFTAnalytics or LinkedIn. WE NOTE THAT THE ABOVE JOB POSTING IS NOT INTENDED TO BE A COMPREHENSIVE JOB DESCRIPTION. IT IS A BRIEF SUMMARY OF THE SALIENT FEATURES OF THE POSITION OFFERED. A COMPREHENSIVE JOB DESCRIPTION WILL BE PROVIDED SHOULD THE CANDIDATE RECEIVE A JOB OFFER FROM THE COMPANY.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • JavascriptLanguages
    • PerlLanguages
    • D3JSLibraries
    • jQueryLibraries
    • Ember.jsFrameworks
    • Microsoft SQL ServerDatabases
    • Google AnalyticsAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

SHYFT is located in the historic Watch Factory building in Waltham, MA. Short walk to the commuter rail, Moody St, and the Charles River running path

An Insider's view of SHYFT Analytics

What’s the vibe like in the office?

SHYFTers are guided by core values which ensure a safe, comfortable, energetic, collaborative and fun place to work. Everyone shares a company vision which we are all proud to uphold. At SHYFT, everyone is involved, heard and valued. There is mutual respect, trust, transparency and accountability which makes a feedback culture flourish.

Carmela

Product Engineering Manager

How do you collaborate with other teams in the company?

Early, often, and broadly! In order to fully understand what motivates our stakeholders, marketers have to rely on frequent and close collaboration with the various internal teams that interface with them on a daily basis – from Product, to Customer Success, to Sales, and beyond. Without collaboration, Marketing would be a ship without a rudder!

Kent

Director, Product Marketing

How has your career grown since starting at the company?

One of the best aspects of being a SHYFT employee is having the flexibility to try different things and choose your growth area. In my 1.5 years here I was not only able to participate in projects and flex skills I have not used before, I also had the chance to solve challenges in product, sales, and contracting. SHYFT has invested in my growth.

James

Senior Business Analyst

How do you empower your team to be more creative?

Creativity blossoms where there is no fear of failure. Failure is a fundamental part of the creative process – it is the only way to learn, adapt and ultimately, succeed. Fear of failure shackles our thinking in unconventional ways. Eliminating fear frees us to investigate ideas that we would otherwise deem improbable – and makes them possible.

Priya

Chief Product Officer

What's the biggest problem your team is solving?

My team is currently focused on building the next gen of SHYFTs’ largest application. Its an all hands on deck initiative with lots of challenges, but its rewarding to see the vision come to reality.

Were motivated to be building something great, something that we all contributed to formulating. We saw ways to improve what existed, so we did!

Adam

Senior Software Engineer

What are SHYFT Analytics Perks + Benefits

Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

We have plenty of perks , but it’s not what we want to be known for! We recently doubled our office space with an amazing build out. The office is now extremely open, comfortable, and collaborative. We built the SHYFT bar with 2 beers on draft, nitro cold brew and iced teas, multiple BEVI stations, snacks galore all day long, LeanBox, Lunch Delivery service, monthly happy hour on Moody St, SHYFT Holiday party, Summer/Golf Outing, and monthly cultural initiatives driven by our A-Team.

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