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Enterprise Program Manager

| Greater Boston Area

Toast Overview: 

Toast is a rapidly growing startup building the first all-in-one restaurant management software platform. Toast’s Android tablet based system helps restaurants operate more efficiently and connect with their customer base in new and innovative ways. We’re growing fast and have a customer base comprised of cafes, restaurants, bars and nightclubs across the country. We work hard and care about our customers’ success and we have a lot of fun doing it. As a startup, we move fast and have a lot of opportunity for career growth, so if you’re passionate about your work and want to be in a fun and growing industry, join us! You will be helping Toast to grow our business across the US and internationally.

Job Overview: 

The Toast Program Manager - Enterprise is capable of handling all aspects of a large solution implementation. S/he will use his/her industry and hospitality product experience to manage the prospective Enterprise and Mid-Market customer through the development and deployment of a pilot (Proof of Concept) and subsequent roll out. The Program Manager will manage and monitor the progress of the pilot, suggest changes when necessary and comply with the project scope and rules of engagement. The Program Manager will typically oversee a Customer dedicated team of Implementation resources in addition to third party partners to ensure focus on objectives and milestones. The Program Manager works closely with the various department heads of the Toast organization and the Enterprise Sales Director/Account Executives. The Program Manager will report to the Sr. Director, Enterprise Customer Success.

What you will do:

  • Single point of contact responsible for communication to the Customer and TOAST internal departments during Pilot and Roll Out
  • Managing all aspects of the customer relationship associated with a Pilot (Proof of Concept) accounts
  • Managing and coordinating the activities of all TOAST departments during the Project including Sales, Implementation, Customer Success, Product Management, Engineering and Support during Roll out
  • Develop, execute and manage project plans including a Statement of Work, project budget, Issues and risks list and resource requirements definition
  • Develop and document customer-specific processes and policies to support a successful result
  • Obtain agreement on the project plan from all internal departments and the prospective Customer
  • Generate project status reports for customer and TOAST internal departments
  • Manage pre-sale development and lab and pilot phases working along with the Pre-sales Sales Engineer
  • Effectively direct and motivate a team of internal services resources
  • Understand and assist in developing customer’s strategic direction relating to roll out and full adoption of Toast
  • Responsible for Executive communication, Project Status reporting and the project management plan

Do you have the right ingredients?

  • 5 years of experience managing a portfolio of projects, including project planning, executive communication, risks and issue management and financial analysis
  • Ability to motivate a team of individuals in a matrix management environment; proven team leadership and management skills
  • Experience working directly with customer management to develop and maintain customer relationships
  • Working knowledge in the fundamentals of managing projects as defined by the Project Management Institute, PMP Certification highly preferred
  • Excellent oral and written skills as well as the ability to consult, become a trusted advisor and negotiate with internal and external customers
  • Accomplished interpersonal skills and good business sense with the ability to see the larger picture
  • Experience in hospitality, related industry or consulting a plus
  • Experience using Salesforce and Force.com add-ons to manage customers and projects
  • Previous experience creating project management standards and templates is a plus
  • Bachelor’s degree or equivalent required
Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.

An Insider's view of Toast

What’s the vibe like in the office?

Our office has both a relaxed but productive vibe. You'll see people with their heads down working, but you'll also see people hanging out and collaborating in open spaces. There's a good balance between work and play. When I'm not heads down coding, you'll find me playing guitar or hanging out in the Toast Pub.

Gabe Gonzalez

Associate Technical Sourcer, Previously: Software Engineer

How has your career grown since starting at the company?

I began as an implementation engineer, moved into instructional design, and now I am in my dream role as a product manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
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