Enterprise Project Coordinator

| Greater Boston Area

Toast Overview: 

Toast is a rapidly growing startup building the first all-in-one restaurant management software platform. Toast’s Android tablet based system helps restaurants operate more efficiently and connect with their customer base in new and innovative ways. We’re growing fast and have a customer base comprised of cafes, restaurants, bars and nightclubs across the country. We work hard and care about our customers’ success and we have a lot of fun doing it. As a startup, we move fast and have a lot of opportunity for career growth, so if you’re passionate about your work and want to be in a fun and growing industry, join us! You will be helping Toast to grow our business across the US and internationally.

Job Overview:

Toast is looking for self-motivated individuals who want to be part of a team that is transforming the way restaurants operate. You will be involved in working with Toast’s restaurant customers to plan their complete software and hardware installation. We are looking for candidates with experience taking projects through the implementation and installation lifecycle, have experience in the restaurant industry, can communicate effectively, and are creative problem solvers. As a startup we move fast and have a lot of opportunity for career growth, so if you’re passionate about your work and want to be in a fun and growing industry join us! You will be helping Toast to grow our business across the US and internationally.

 

What you will do:

  • Effectively communicating with customers to guide them through the process of getting Toast operational in their location
  • Support and cultivate a positive experience for the customer through the entire project process from implementation and installation to go-live remotely via phone and email
  • Lead intro calls with customers to outline process and reiterate/set/review expectations
  • Manage and track day-to-day logistics using internal tools including Salesforce and Google Drive, continuously moving toward project milestones
  • Setup and coordinate complex schedules for customer installation with Field Implementation team
  • Meet or exceed monthly goals and targets as individual and team
  • Order customized package of Hardware required for each customer site
  • Keep customers on track with timelines of necessary tasks, status updates and meetings
  • Deliver excellent customer service despite competing interests
  • Work with Business Operations to coordinate financial setup, credit card processing, billing and assist customer with any billing problems
  • Escalate problems to appropriate departments internally
  • Ensure a smooth transition from go-live to Support/Account Management and beyond

 

Do you have the right ingredients?

  • Excellent written / email and verbal / phone communication skills
  • Experience with documentation, customer relationship management and project management tools
  • Willingness to work through customer challenges, thinking creatively of solutions outside the box
  • Working knowledge of restaurant operations (prior front of house experience a plus)
  • Ability to problem solve / troubleshoot in a proactive, positive and timely manner
  • Strong work ethic and motivated by fast-paced environment with competing priorities
  • Ability to confidently and professionally communicate with all levels, internally & externally
  • Highly flexible and adaptable, driven by challenge
  • Demonstrated attention to detail, strong organization skills and time management skills
  • Ability to work well under pressure and maintain a positive attitude
Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.

An Insider's view of Toast

What’s the vibe like in the office?

Our office has both a relaxed but productive vibe. You'll see people with their heads down working, but you'll also see people hanging out and collaborating in open spaces. There's a good balance between work and play. When I'm not heads down coding, you'll find me playing guitar or hanging out in the Toast Pub.

Gabe Gonzalez

Software Engineer

How has your career grown since starting at the company?

I began as an implementation engineer, moved into instructional design, and now I am in my dream role as a product manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
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