Metal X Field Technical Trainer

| Watertown
At Markforged, we are on a mission to unlock the next 10x of innovation in design and manufacturing. We build an Industrial 3D Printing Platform to liberate designers and engineers from decades-old, slow part creation processes. NASA, Google, Ford, Amazon, Siemens and thousands of companies in 50 countries use Markforged to print same-day prototypes and produce stronger end-use parts than they did before. With Markforged, customers are able to ship 50X faster, spend 20X less, and build products that are 23X stronger.
We need exceptionally talented and versatile people to join our team and support our growing customer base. If you have have hands on customer facing experience and a passion for teaching, we would love to talk to you. We are looking for an engaging, dynamic, and driven individual to join our Customer Solutions team and to drive high level field install and service in our Value Added Reseller community. The role will provide a connection between our factory and engineering teams and our Reseller Installation network. As a Field Technical Trainer you will work out of our Watertown office, regularly traveling to assist Resellers in installing new equipment. 

In this role, you will:

  • Oversee and assist with Printer Installations at Customer Sites
  • Mentor, evaluate, and certify the skills of the Reseller Installers for future solo work
  • Attending meetings and trainings to maintain familiarity with current product
  • Provide followup support and engagement for Resellers you have engaged with
  • Update installation and troubleshooting documentation
  • 75%-100% Travel depending on installation schedule.

What we look for:

  • 2-5 years in a Field Service/Support Organization working on complex equipment
  • Experience providing training in a technical environment, either onsite setup training or in a classroom
  • Bachelor's degree in a technical discipline or an equivalent technical background (military experience, etc.)
  • Customer-facing professional experience
  • Active passport and ability to pass a background check required

Why Markforged?

  • At Markforged, we have a culture that values learning and teaching, data-driven decisions, and makings things work. We learn from failure and are not afraid to keep trying after others have given up. We are a team of talented individuals and are looking to grow with enthusiastic individuals who share our vision of improving how the world innovates.
  • We offer a competitive compensation package and a full suite of benefits, including medical insurance, dental insurance, vision insurance, 401(k), parental leave, commuter benefits, open PTO policy, and more.
  • Our work environment includes casual dress, a fully stocked kitchen, bike storage, free parking, weekly catered lunches, and fitness perks.

Markforged values the differences among our employees and provides equal employment opportunities to all employees and applicants for employment. These differences include but are not limited to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. This goal emphasizes the development of inclusive work environments that capitalize on each employee’s skills, experience, and unique perspectives as we strive to achieve an unparalleled standard of excellence. To all recruitment agencies: Markforged does not accept agency resumes. Please do not forward resumes to our jobs alias or Markforged employees. Markforged is not responsible for any fees related to unsolicited resumes.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages

Location

85 School Street, Watertown, MA 02472

An Insider's view of Markforged

What are some social events your company does?

Our office has periodic happy hours and company offsite parties, as well as a weekly all-hands meeting where different teams present and lunch is served.

Daniel

Content Engineer

What does your typical day look like?

A typical day at Markforged is exciting. I work with different teams across the organization on a wide array of projects. Each new day brings a unique set of challenges, and we pride ourselves in repeatedly coming up with effective solutions to the challenges that arise.

Ibraheem

Project Manager

How has your career grown since starting at the company?

I started at Markforged on the Solutions team. After taking the initiative to learn, attend trade shows, and help with training sessions, the growth of the applications team allowed me to graduate to the role of an Application Engineer. Markforged has continuously allowed me to use my increasing expertise and skill set to grow my career.

Michelle

Application Engineer

What are Markforged Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Markforged provides up to 12 weeks of parental leave to eligible employees.
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Markforged has a take what you need vacation policy.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
We have a conference room named "Smash" with plenty of controllers - and ping pong tables in both offices.
Stocked Kitchen
Snacks, hot and cold coffee, gourmet tea selection, soda, Soylent, Chobani yogurt, string cheese, fruit and veggies!
Some Meals Provided
Markforged provides free catered lunch every Monday.
Happy Hours
Monthly New Hire happy hours and weekly Friday happy hours.
Parking
Free, dedicated employee parking lots.
Fitness Subsidies
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