Program Manager, R&D Transformation Initiatives

| Greater Boston Area

Company Overview

Nuance Communications, Inc. is the pioneer and leader in conversational AI innovations that bring intelligence to everyday work and life. The company delivers solutions that understand, analyze and respond to human language, amplifying human intelligence. With decades of domain and artificial intelligence expertise, Nuance works with thousands of organizations – in healthcare, telecommunications, automotive, financial services, retail, and more – to create stronger relationships and better experiences for their customers.

Job Summary

Summary: We have an exciting opportunity for a Program Manager to join the CTO Office Program Operations team, which launches and supports strategic and high visibility programs for the CTO Office and Global R&D.

While the role is non-technical, you will leverage your agile methodology skills (focus on the customer, fail fast and forward, take intelligent risks) to drive meaningful transformation initiatives that foster a high-performance R&D environment – including scaling entirely new ideas across the company and partnerships within the technology community. 

The role is both a strategic and hands-on role that works closely with Global R&D leadership, multiple business stakeholders, HR, IT, and Operations. You will be responsible for the full-cycle program and process management including starting with concept, design, planning, implementation, launch, post-mortem review and continuous improvement. 

 

Responsibilities:

  • Develop original ideas, approaches, and solutions to complex challenges in a dynamic business environment, with alignment to the cultural context and practices to drive employee adoption. Launch programs with key milestones, forming a multi-disciplinary team across the organization, and leading from initial proposal to each milestone and launch.
  • Define and track program success with key metrics, utilize a variety of methods and best practices for decision-making and moving projects ahead.
  • Support programs post-launch, establish the working process to monitor key metrics, and create plans to iterate and further improve programs towards a regular cadence.
  • Deliver sound business and communications plan with every program, working with key stakeholders – to ensure that the program is aligned with the right resources, and there is a rollout plan to evangelize and support adoption of the transformation initiative once launched.
  • Participate in quarterly and annual program/project planning, and in collaboration with stakeholders, take seed concepts and formalize into committed quarterly objectives and key results. May also have responsibilities to prepare business case proposals and ROI analysis.
  • Identify and bring leading practices, emerging trends, and benchmarks to support change management and organization transformation efforts

Qualifications

Number of Years of Work Experience: 6-8

 

Required Skills:

  • 6+ years experience in technology program management or project consulting in a fast-paced and dynamic environment, working with mid- and senior-level global leaders in the organization. 
  • Entrepreneurial and have the ability to take a large, open-ended problem space and systematically break it down to smaller, more tractable problems and then execute on solving each of those.
  • Comfort with and ability to grasp technical information quickly and communicate to a broad range of technical and non-technical people at many levels and across geographies and cultures. Communicates difficult/sensitive information tactfully. A good listener with the capability to evoke the needs of the organization through inquiry, and can synthesize a collective solution to address problems.
  • Able to effectively identify, utilize and present data in a way that facilitates evidence-based decision-making.
  • Proven ability to influence and mobilize team members, often times with limited authority. Have a firm understanding of accountabilities and stakeholders, and key influencers across the organization, to build network and get things done.
  • Skilled at identifying and assessing current organizational capabilities, building what’s required, shaping and supporting culture, and aligning programs to reinforce culture.
  • Experience as a community evangelist, delivering quality communications across a variety of channels --  including development of key messages in both verbal and written form, ex: internal or external blogs/sites, communication groups such as Microsoft Teams.
  • Advanced knowledge with Microsoft, Atlassian, content management system products. Understanding of software development practices, knowledge of common software frameworks and tools

 

Education: Bachelor/Master’s degree in Business, Communications, or Technology discipline, MBA a plus 

Additional Information

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.  

 

Nuance Communication Inc.  is an equal opportunity employer.  We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5086 – Human Resources Department and let us know the nature of your request and your contact information.

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Location

Our headquarters is in Burlington, 30 minutes from downtown Boston, right off 128 and across the street from Wayside Commons (hello, shopping!).

An Insider's view of Nuance Communications

What does your typical day look like?

I’m responsible for overseeing my team’s progress on various Corporate BI initiatives. Every morning I check in our global team to address questions they may have while developing code for designs I have created. I keep in touch with our customers, give them updates on our progress and ensure that we deliver what’s important to them.

Shivani

Principal Business Systems Analyst

How do you empower your team to be more creative?

We unlock the creative potential in everyone by creating an environment where people can trust each other and express their views freely. We follow three principles: focus on the customer and empathize to understand their needs, encourage risk taking, and create a platform to share the stories outlining creative ways teams solved problems.

Raghu

Vice President, Engineering

What projects are you most excited about?

I am excited to be part of a company-wide purpose and business culture focus. I have been with the company less than a year, and I can really see and feel the positive energy in the air. This project has and will open up avenues for employees to become further engaged in other aspects of the company such as community service opportunities.

Mariann

Senior Accountant, Corporate Accounting

What are Nuance Communications Perks + Benefits

Nuance Communications Benefits Overview

Join Nuance and you will be immersed in our culture of health. We offer comprehensive medical, dental, vision and financial health plans that provide peace of mind now and in the future. Your family and friends will enjoy spending time with you thanks to our generous paid time off and flexible work benefits. And you will feel empowered to be your best self by utilizing our fitness and wellness offerings.

Culture
Volunteer in local community
The Nuance Cares program offers employees up to 16 volunteer hours of paid volunteer time off each year supporting a qualified non-profit organization of their choice.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Team owned deliverables
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Happy Hours
Parking
We offer employees Free on-site garage parking.
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Online course subscriptions available
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