Project Team Enablement Coordinator

| Greater Boston Area

 The Services Enablement Team is looking to add a Project Team Enablement Coordinator to create and assist with enablement and training operations serving Toast’s Project Coordinators, Project Managers, and Software Configuration Specialists. In this role, you will use data to drive learning and development best practices, setting up our Services Team for continued success. The ideal candidate is highly analytical and focused with keen insight into the needs of our diverse team. This job involves both short- and long-term programs serve to make our teams more effective in their respective roles, which leads to delighted customers.

Training & Enablement Operations:

  • Work directly with the Services Leadership to identify educational and process improvement needs of Toast’s Project and Software Configuration Teams.
  • Assist in the development, scheduling, and pre- and post-logistics of training & enablement efforts for both the Project Team and the Software Configuration Team
  • Plan and organize training courses and events, including communication, enrollment, event planning, materials management, onsite logistics and post-course evaluations
  • Manage participant and course data within Litmos, Toast’s learning management system (LMS) including assignment, scheduling, recording, and reporting
  • Work with internal training team to publish online learning content, set up learning paths, and create course exams
  • Manage certification programs for both internal and external audiences
  • Work with various stakeholders throughout the company as an advocate for the Project and Software Configuration Teams in operational changes as well as product launches
  • Coordinate and manage training-related communication to internal and external audiences, including course updates and information
  • Coordinate with audience leads to execute training and enablement programs
  • Work with LMS administrator to support and troubleshoot LMS as needed
  • Assist with ongoing reporting efforts to assess the impact of initiatives and to inform future plans/priorities
  • Assist with ad-hoc projects as needed
  • Respond to individual requests and questions from various teams across the company

Our Ideal Candidate:

  • 2 years relevant work experience
  • Strong communication and interpersonal skills
  • Strong organizational skills and attention to detail
  • Ability to effectively interact with cross-functional groups and organizational leadership
  • Experience in learning management and/or content management systems
  • Is incredibly passionate about empowering employees to deliver customer experiences that exceed expectations
  • Experience and track record of successful process improvement and comfortable in an environment of change and growth
  • Experience in Restaurant and POS industry preferred.


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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.

An Insider's view of Toast

What are some social events your company does?

Toast puts a major focus on culture and centers its events around keeping Toasters engaged and social. In the past 6 months alone, we’ve had a competitive field day, a summer appreciation event (with a bonfire, food, drinks, and music), and a fall cookout where we had a pig roast and potluck. One of our own employees even performed with his band.

Brittany Rothstein

Training Content Specialist

How has your career grown since starting at the company?

I began as an implementation engineer, moved into instructional design, and now I am in my dream role as a product manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
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