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Technical Project Manager

| Greater Boston Area

We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an unrivaled commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing features, and award-winning customer support. As a Toaster, you’ll tackle meaningful projects that will help shape the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive. Looking to join a fast-growing company on a talented team that’s enabling small businesses by changing the future of restaurant experiences? If so, that’s Toast.

Toast is continuing to grow its partner ecosystem, and this role will be a critical part of the growth of this team. Reporting to the Technical Program Manager on the Product Team, this position plays a central role in the partnership onboarding process, with responsibility for program and project management across multiple Toast products and services. With accountability for ensuring integrations and partnerships are released successfully, this role requires someone with a combination of strong skills in program & project management, consensus building, communication and the ability to coordinate resources from a variety of supporting teams. This position works closely with Product Management, Engineering, Finance, Customer support, Professional Services and Sales.

As a Technical Project Manager, you will:

  • Serve as the primary point of contact for technical partners building integrations to the Toast Platform; this includes onboarding, post-integration issues and on-going support for vendors experiencing problems with API integrations
  • Perform troubleshooting of integration issues and QA downstream process by becoming proficient in navigation of the systems
  • Gather customer and partner feedback (feature requests, common technical issues, etc.) on Toast’s API products as well as the overall developer experience, and disseminate to appropriate product management teams
  • Collaborate with cross functional teams on process improvements including support, training and documentation
  • Track and record issues as they arise, assigning them to the appropriate teams (QA, product, training, etc.)
  • Work with our Partnerships and Customer Success teams to move technical partner integrations through the pipeline to launch
  • Ability to manage multiple projects and fulfill product requests while meeting tight deadlines

Do you have the right ingredients?

  • A minimum 2 years applicable experience in a partner or customer facing role, such as Technical Support, Account Management or Project Management
  • BS/BA or MS degree in Computer Science, Business, or a related technical field or equivalent practical experience
  • Knowledge of RESTful APIs and web technologies
  • Understanding of the hospitality space and the evolving market dynamics
  • Strong communication skills, including prioritizing, problem solving and interpersonal relationship building
  • Proven time management and organization skills (must be able to prioritize workload and meet deadlines)
  • Comfortable working in a dynamic, constantly changing environment

Preferred:

  • Knowledge of JIRA
  • Working experience with Agile/ SCRUM teams
  • Experience authoring and creating content for training documents
  • Experience working with POSTMAN, SOAPUI, or other web service utilities
  • Experience with SaaS
Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.
Toast values candidates with varied backgrounds — and these 3 employees prove it
Watch

An Insider's view of Toast

What’s the vibe like in the office?

Our office has both a relaxed but productive vibe. You'll see people with their heads down working, but you'll also see people hanging out and collaborating in open spaces. There's a good balance between work and play. When I'm not heads down coding, you'll find me playing guitar or hanging out in the Toast Pub.

Gabe Gonzalez

Associate Technical Sourcer, Previously: Software Engineer

How has your career grown since starting at the company?

I began as an Implementation Engineer, moved into instructional design, and now I am in my dream role as a Product Manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
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