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Account Management Director

| Greater Boston Area
The Director, Account Manager will play a fundamental role in achieving our revenue retention, bookings growth and client satisfaction objectives in selling to and supporting existing accounts. You will work exclusively with select SHYFT customers with the objective of renewing existing business at or above par, upsell add-on business, cross-sell to other business units / brands, and expand to additional solutions by building deeper strategic relationships. You will manage the customer relationship in conjunction with our Professional Services team from sale through renewal, helping you manage accounts to attain maximum value from their SHYFT purchases. 
We are seeking a highly motivated sales / services professional with a proven track record of selling cloud based solutions to install base accounts, and a history of delivering large-scale solutions to enterprise customers while delighting them. The ideal candidate will have experience in delivering professional services in life sciences organizations and will have a strong understanding of commercial and/or clinical business concepts for Life Science companies.

Responsibilities

  • Create “Raving Fans” across internal teams (Product, Marketing, Professional Services, Solution Architecture, etc) and your customer territory
  • Development of strategic sales plan to effectively and efficiently cover and expand assigned accounts Drive internal knowledge of the customer’s market strategy
  • Develop strong working knowledge of SHYFT’s products and market solutions and competitive differentiation
  • Obtain renewals for assigned accounts
  • Responsible for upselling and cross-selling into assigned accounts
  • Aggressively prospect and generate new executive relationships within assigned accounts
  • Partner with Professional Services Director to consult with and advise large, strategic SHYFT customers resulting in increased adoption, success and Enterprise wide deployment
  • Support value management / realization aspects for assigned accounts
  • Other duties as assigned

Skills & Qualifications

  • A minimum of 5 years of quota carrying experience with a SaaS / Cloud-based application software company
  • A minimum of 3 years of experience in Account Management or professional services delivery management
  • Track record of consistently over-achieving quota
  • Experience closing complex sales cycles in a consultative manner
  • Ability to develop strong internal relationships and partner cross functionally to achieve account goals
  • Deep understanding of healthcare and life science applications and/or industry concepts with focus on commercial and/or business units
  • Excellent verbal and written communication skills
  • Excellent organizational and time management skills
  • Self-motivating, able to assume responsibility and work autonomously in a professional manner
  • Bachelor’s Degree in the Life Sciences, Business or Computer Science preferred, or equivalent relevant experience

SHYFT Core Values

  • We hire based on a 'fit first' philosophy and focus on candidates who exemplify our core values over skillset alone. At SHYFT, we believe every employee at every level is an innovator. We want all employees to bring their 'A game' to work every day and focus on the delivery of a truly amazing customer experience. We believe this is best done by embracing the team, all the while having fun.
  • SHYFT Analytics, a Medidata company, is the leading platform for commercial and real-world data analytics, with products designed specifically for the pharmaceutical, biotech, and medical device industry. SHYFT’s data analytics platform is the most efficient and scalable way to transform massive amounts of complex healthcare data into on-demand clinical and commercial insight. SHYFT is headquartered in Boston with offices in San Francisco and New York City. Learn more about SHYFT at www.shyftanalytics.com, or follow the company on Twitter @SHYFTAnalytics or LinkedIn.

Benefits Include

  • Competitive compensation
  • Generous rewards program
  • MedicalDentalUnlimited
  • Vacation PolicyHoliday pay
  • Vision401KAD&D and Life Insurance
  • Company Outings/Social Events
  • Visit ShyftAnalytics.com for more information.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PerlLanguages
    • D3JSLibraries
    • jQueryLibraries
    • Ember.jsFrameworks
    • Microsoft SQL ServerDatabases
    • Google AnalyticsAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

We're in the heart of the Financial District at 110 High St. Step outside and you're amongst a bustling food scene and 5 minute walk to South Station!

An Insider's view of SHYFT Analytics

What’s the vibe like in the office?

SHYFTers are guided by core values which ensure a safe, comfortable, energetic, collaborative and fun place to work. Everyone shares a company vision which we are all proud to uphold. At SHYFT, everyone is involved, heard and valued. There is mutual respect, trust, transparency and accountability which makes a feedback culture flourish.

Carmela

Product Engineering Manager

How do you collaborate with other teams in the company?

Early, often, and broadly! In order to fully understand what motivates our stakeholders, marketers have to rely on frequent and close collaboration with the various internal teams that interface with them on a daily basis – from Product, to Customer Success, to Sales, and beyond. Without collaboration, Marketing would be a ship without a rudder!

Kent

Director, Product Marketing

How has your career grown since starting at the company?

One of the best aspects of being a SHYFT employee is having the flexibility to try different things and choose your growth area. In my 1.5 years here I was not only able to participate in projects and flex skills I have not used before, I also had the chance to solve challenges in product, sales, and contracting. SHYFT has invested in my growth.

James

Senior Business Analyst

How do you empower your team to be more creative?

Creativity blossoms where there is no fear of failure. Failure is a fundamental part of the creative process – it is the only way to learn, adapt and ultimately, succeed. Fear of failure shackles our thinking in unconventional ways. Eliminating fear frees us to investigate ideas that we would otherwise deem improbable – and makes them possible.

Priya

Chief Product Officer

What's the biggest problem your team is solving?

My team is currently focused on building the next gen of SHYFTs’ largest application. Its an all hands on deck initiative with lots of challenges, but its rewarding to see the vision come to reality.

Were motivated to be building something great, something that we all contributed to formulating. We saw ways to improve what existed, so we did!

Adam

Senior Software Engineer

What are SHYFT Analytics Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Our game room includes Pool Table, Foosball, Shuffle Board, Video Games.
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
SHYFT reimburses $125 per quarter for most common health and fitness services and activities.
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning

Additional Perks + Benefits

We have plenty of perks , but it’s not what we want to be known for! We recently doubled our office space with an amazing build out. The office is now extremely open, comfortable, and collaborative. We built the SHYFT bar with 2 beers on draft, nitro cold brew and iced teas, multiple BEVI stations, snacks galore all day long, LeanBox, Lunch Delivery service, monthly happy hour on Moody St, SHYFT Holiday party, Summer/Golf Outing, and monthly cultural initiatives driven by our A-Team.

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