Account Manager

| Greater Boston Area

About Drift

Drift is the new way businesses buy from businesses. With its quickly evolving set of tools and playbooks, Drift is the world’s leading conversational marketing platform, trusted by top enterprise businesses like Marketo, Okta, Outreach, Ellie Mae, and over 150,000 other businesses. Sales and marketing teams rely on Drift to connect now with the customers who are ready to buy now. Based in Boston, Drift was founded by serial marketing technology entrepreneurs David Cancel and Elias Torres and is backed by leading venture capitalists including CRV, General Catalyst, and Sequoia.

About the role
As part of the SME Account Management team you will be selling into to our top accounts within our Ideal Customer Profile (ICP). You will build and implement account plans to deliver maximum revenue potential while ensuring customer ROI. Our Account Management team has grown from strength to strength through team collaboration, dedication to our customers, and a collective desire to learn and grow both professionally and personally.


What you’ll be doing on the team:

In one month you'll

  • Attend comprehensive organization training and learn the Drift story, how we work and our goals for the future
  • Experience an in-depth product training, including learning how to use the product for your own business
  • Have 1:1 meetings with your direct manager and meet with other key players
  • Interact with your Account Base and shadow colleagues
  • Build relationships internally with Customer Success and Support to provide the best experience for your customers
  • Own the identification of expansion, upsell and cross opportunities
  • Learn the buyer personas and formulate creative outreach (we're big GIF fans here!)
  • Maybe even close your first deal!

By month 3 you'll

  • Master Drift product and have a deep understanding of the industry
  • Fully understand our internal ecosystem and be able to collaborate cross-functionally to provide the best in class sales process
  • Continue to execute conversational selling tactics and value-based Account outreach
  • Build pipeline through well-crafted prospecting messages into your Account Base
  • Prepare and present software demos and successfully guide customers through the buying process
  • Keep learning about the ever-changing industry
  • Work toward hitting a fully ramped quota

By month 6 you'll

  • Build and manage a strong pipeline of upgrade, expansion and cross-sell opportunities and provide accurate sales forecast through Salesforce
  • Drive complex deals from initial contact through close within a fast paced environment
  • Master conversational sales and marketing practices
  • Beat your ramped quota!
  • Work with your manager to identify a plan of continued growth
  • Bring your thinking, strategy and ideas to the team to advance our creative culture and vision for the future.


About you and what type of skills you’ll need:

  • Minimum 2 year of closing experience in a SaaS technology company
  • Experience with managing and growing Accounts
  • Consistent track record of quota achievement
  • Experience in a fast paced and high growth companies
  • Strong sales fundamentals, business & sales acumen
  • Ability to work individually and collaboratively within a team environment
  • Tech savvy and eagerness to learn new technology and practices
  • Bachelor's degree or comparable experience

 

Drift is committed to being an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Drift is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected] 

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Location

Right in the heart of Back Bay 🙏

An Insider's view of Drift

What are some social events your company does?

We've been to Nashville, Austin, and Killington for our yearly company retreat! Where to next?!

Drift

Team

How do you collaborate with other teams in the company?

I feel really lucky because I get to work with the Sales, Customer Success, Product, and Ops team on a regular basis. We say "One team, one dream" un-ironically and are always willing to hop into anything that benefits the customer.

Sara

Conversational Marketing Specialist

What makes someone successful on your team?

Our leadership principles are the core of who we are and how we operate every day. Bringing these in to your actions, decisions, and how you deliver results is the surest way to be successful here. Walk the talk. Focus on the customer. Deliver results every single day.

Kari

Director of Learning and Development

What is your vision for the company?

Today, all of our lives run in real-time. As a result, our expectations for how we communicate with businesses have changed: we expect answers in real-time too. Customers have all of the power today, and that’s why we put a premium on how we’re treated. Businesses need to adapt to this shift in order to thrive today, and that’s what we focus on.

David

CEO, Co-Founder

What’s the vibe like in the office?

High-energy! From sales, to marketing, to customer success and beyond everyone rallies around one common goal which is putting the customer first. End of month is always exciting for this reason.

Amanda

Customer Success Manager

What are Drift Perks + Benefits

Retirement & Stock Options Benefits
401(K)
401(K) Matching
Vacation & Time Off Benefits
Sabbatical
After working at Drift for three years, all Drift employees are eligible for a month-long sabbatical.
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
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