Customer Success Manager

| Greater Boston Area

Mobile Engagement Consultant

Localytics provides a digital engagement platform for many of the world’s top app publishers including ESPN, The New York Times, Microsoft, and The Weather Channel. Our customers rely on us to keep their mobile users happy and engaged. We provide tools to drive great app experiences including push messaging, mobile analytics, predictive analytics, and individualized in-app experiences.

Job Description

The Mobile Engagement Consultants is our take on Customer Success Management. As a Mobile Engagement Consultant (MEC) you will be responsible for the overall success of a portfolio of Localytics customers. You will lead all client engagements, coordinating a cross-functional team that spans Sales, Services, Support, and others. To become a trusted advisor, you will need to become an expert on Localytics’ product, use-cases and mobile engagement best practices.

What You'll Do

  • Drive adoption and growth within your accounts.
  • Deliver strategic best practices to customers to help them maximize the value of Localytics and improve their overall mobile app strategy.
  • Partner with Sales to help ensure renewal and expansion opportunities are identified and closed successfully.
  • Ensure smooth handoffs from Sales to Onboarding and from Onboarding to Mobile Engagement Consulting
  • Contribute to development of industry-leading mobile engagement best practices.
  • Provide coaching and education to improve adoption of the Localytics product by every user.
  • Build value-based relationships with customers ensuring alignment with key goals at all levels or the organization.
  • Report and track customers through the risk escalation process.
  • Identify successful customers and turn them into advocates, measured by participation in reference calls, case studies, webinars and blogs.

What We're Looking For

  • 2+ years of experience working in customer success at a SaaS company
  • 5+ years of total work experience
  • Technically-oriented and enjoys learning the nuances of technical product
  • Experience working on enterprise accounts
  • Strong problem-solving ability -- always looking for smarter, better ways to achieve a goal
  • Experience with these types of engagements with customers:
    • Executive business reviews
    • Training
    • Creating structured programs to drive adoption at low-usage accounts
    • Creating & executing against a success Plan/project plan


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • D3JSLibraries
    • ModemizrLibraries
    • ReactLibraries
    • AngularJSFrameworks
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    • Ruby on RailsFrameworks
    • SparkFrameworks
    • Maria DBDatabases
    • MongoDBDatabases
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    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • LocalyticsAnalytics
    • IllustratorDesign
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    • PhotoshopDesign
    • SketchDesign
    • XDDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • Product PlanManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • MarketoLead Gen
    • MixRankLead Gen

Location

Our office is right across from government center & walking distance to the best bars & restaurants in the city. There's something for everyone!

What are Localytics Perks + Benefits

Localytics Benefits Overview

Localytics loves taking care of our people. From commuter benefits to snacks and flexible time off, we are constantly revisiting how to make our employees happy!

Culture
Volunteer in local community
Our employees care about the communities they live and work in. From participating in the Wonderfund of MA holiday gift drive to being a Big Brother or Big Sister of Boston, we encourage giving back.
Friends outside of work
Eat lunch together
Team owned deliverables
Team based strategic planning
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Localytics employees can contribute up to $2600 annually to their FSA.
Dental Benefits
Our dental plan covers 100% of exams and x-rays and offers rollovers for people who show dedication to good dental health.
Vision Benefits
The vision benefits plan covers 100% for annual eye exams with $130 for glasses and contact lenses.
Health Insurance Benefits
Localytics' health insurance policy covers up to 100% of out of pocket expenses.
Life Insurance
Life insurance is equal to one times an employee's annual salary.
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Generous Parental Leave
Localytics prides itself in our flexibility for new families and paid parental leave for new parents.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Company sponsored family events
Localytics sponsors many family-friendly events, including our summer outing and our fun halloween party!
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Localytics offers pre-tax commuter benefits for transit and parking. Our building will also soon offer secure bike racks.
Game Room
Our lounge includes Ping Pong and a Pool Table.
Stocked Kitchen
Whether you're gluten free, vegan or have dietary restrictions, there's something for all in our communal fridge and snack cabinets. Coffee, tea, cold brew and kombucha are other bonuses.
Some Meals Provided
We provide free bagels on Fridays.
Professional Development Benefits
Cross functional training encouraged
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