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Customer Success Manager

| Greater Boston Area

riskmethods was recognized as a 2019 Top Place to Work in Boston!

riskmethods is seeking a Customer Success Manager to join the team in our Boston office! The Customer Success team represents riskmethods every day with our customer base, providing them with a world class experience and ensuring the full utilization of our solution. By leading seamless customer onboarding, hosting product training sessions, driving product adoption, and providing ongoing support throughout the customer life cycle, CSMs are the driving force behind our incredibly low customer churn rate.

If you want to be part of rapidly growing company that is revolutionizing the way companies manage risk in their supply chain, then look no further!

What you will do:

  • Develop and nurture the customer relationship, demonstrating the ability to earn customer trust and confidence.
  • Act as the main point of contact in the technical onboarding of new customers.
  • Provide project management and consultation for customers throughout initial roll-out and post go-live.
  • Utilize internal tools and processes to efficiently manage accounts.
  • Proactively identify challenges and opportunities to secure role as customer’s trusted adviser and business partner.
  • Collaborate with internal and external teams to achieve consensus and drive results.
  • Lead product demos with customer stakeholders.
  • Act as subject matter expert for all product enhancements and updates, constantly integrating into appropriate client plans.
  • Maximize cross sell and up sell opportunities within existing customer base for sales reps to close.
  • Identify training opportunities for customers and lead training sessions.
  • Discover, monitor, and eliminate at risk accounts by implementing mitigation strategies with sales team collaboration.

Requirements

Who you are:

  • You have a deep passion for customer service and success.
  • You're a self-starter comfortable working in a dynamic and fast paced environment.
  • You have strong presentation, verbal, and written communication skills.
  • You've gained extensive professional experience in establishing and cultivating long-term relationships.
  • You are highly motivated and understand and value a team environment.
  • You're comfortable working with senior and executive management both internally and externally
  • You have demonstrated success with software solutions, including onboarding and customer support

Benefits

What we offer:

  • A beautiful and modern office in the Fort Point neighborhood of Boston’s Seaport District, just minutes from South Station.
  • A relaxed work atmosphere with plenty of team events.
  • A broad range of health, happiness and relaxation benefits to make life and work easier for you.
  • A fully stocked kitchen with snacks and cold brew coffee on tap.
  • A fitness/health/wellness reimbursement.
  • Adjustable desks that allow you to stand or sit while you work.
  • Attractive compensation models. We design every compensation package individually based on your skills and preferences.

About riskmethods

riskmethods is how the world’s top companies visualize, understand and monitor their global supply networks.

We are a SaaS leader with an innovative data-driven service that enables companies to proactively mitigate risks in their supply chains to protect revenues and reputation. We are backed by reputable Venture Capital firms and our award-winning experience in procurement and supply chain, together with a great product at the right time, has placed us on an excellent growth trajectory.

Our values are:

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If you are not sure whether you have the right qualifications, we encourage you to talk to us. We are looking forward to receiving your complete application, including your portfolio, potential start date as well as salary expectation. In case you have questions, feel free to get back to us at [email protected]

riskmethods is proud to be an equal opportunity employer. We celebrate diversity and are committed to providing an inclusive workplace for our riskbusters. We encourage people of all backgrounds to apply.

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Technology we use

  • Sales & Marketing
    • SalesforceCRM
    • SalesloftCRM
    • PardotCRM
    • LinkedIn Sales NavigatorLead Gen
    • Inside ViewLead Gen
    • DiscoverOrgLead Gen

Location

We're located in Fort Point, seconds from the Seaport and a quick walk from South Station. Trillium is right next door and food choices are plentiful!

An Insider's view of riskmethods

How would you describe the company’s work-life balance?

Employees here are individuals, not numbers, and it’s understood that individual happiness comes both inside and outside of work. Management on all levels understands that you are human, and you’re treated as such. I’m able to progress my career while also taking time outside of work to pursue my interests and maintain personal relationships.

Mel

Sales Executive

What's the biggest problem your team is solving?

Our team focuses on helping our clients effectively monitor the risks and assess potential impacts to their supply chain while also developing risk mitigation strategies by demonstrating the best practices and functionalities of our software. We love working with our clients and handle all their questions, no matter how complicated, with a smile!

Andrew

Customer Success Manager

What makes someone successful on your team?

We are still a very small organization, especially in the US, which allows all departments to work and grow together. We have an open culture where everyone can feel safe to share their opinion and make a positive contribution to our growth and culture. Riskbusters are agile, collaborative, and love the fast pace of a growing startup!

Steffi Schori

Solutions Consultant

How do you empower your team to be more creative?

In the startup world, creativity is key. That could not be more true than on my team. We empower our SDRs to continuously come up with new ideas and creative messaging to see what resonates with prospects. We are all in this together; creativity and collaboration will take us to new heights.

Jason

Manager, Sales Development

What are some things you learned at the company?

A few things I have learned are self-discipline, key organization skills that have helped me find the most successful workflow for my approach, and how to manage Salesforce. I've had the chance to learn many other steps in the software sales cycle that have been of value to my career.

Ted

Sales Development Representative

What are riskmethods Perks + Benefits

riskmethods Benefits Overview

riskmethods provides a wide range of benefits and perks to ensure employees are happy, healthy, and productive! We're always looking for ways to improve our offerings and encourage input from our employees. Our kitchen is stocked with snacks and a smoothie machine, and company sponsored team outings are a regular thing.

Culture
Volunteer in local community
When we have fun, we want to make sure we're giving back to. Whether it's through donations to local food banks or community service events, riskmethods is sure to be a partner in the local community!
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Video Games, Darts.
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Acme Co. hosts lunch and learn meetings weekly.
Promote from within
Online course subscriptions available

Additional Perks + Benefits

In addition to the tangible benefits, riskmethods offers employees the chance to have a big impact each and every day. Every opinion matters and every win is important.

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