Enterprise Customer Success Manager

| Greater Boston Area

The team:

Our sales team works with a best-of-breed product that solves real problems for our customers. Sellers follow a well-defined methodology that helps them identify the customer's unique needs and clearly communicate the value of the Datadog product. Whether you're looking to learn from the best or be the best, the Datadog sales team is dedicated to furthering personal development and team success.

The opportunity:

Over the last six years our product has exploded in the market with year over year revenue growth. Today thousands of customers love and trust Datadog. We’re scaling our Customer Success team to proactively drive adoption across our existing customer base through on-boarding and customer education. You’ll advocate for the customer internally and focus on a positive customer experience.

Check out some of our customer stories here.

You will:

  • Partner with Enterprise Account Executive (EAE) & Solution Engineering (SE) teams to onboard, train, and proactively drive adoption with our Enterprise customers
  • Proactively build relationships with customers to achieve loyalty & advocacy within their organization
  • Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal)
  • Be an internal advocate for the customer
  • Own and project manage the on-boarding process for new customers
  • Become a trusted advisor to the client and partner in building a clear and concise plan to meet their business goals
  • Monitor and analyze usage trends to uncover renewal risks and identify opportunity for contract growth/optimization

Requirements:

  • 3+ years in a Customer Success or Account Management role in the SaaS space
  • Ability to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts
  • Experience working with Fortune 1000 companies and global brands across all industries
  • Strong communication skills, exceptional attention to detail, and ability to cater to a specific audience including CTO, VP of Engineering and DevOps
  • Experience in the B2B tech space or with subscription-based software preferred
  • Flexibility to travel for customer onsite visits & events as required

Opportunity:

We want to hear from you if you have the passion & drive to develop your Customer Success career with a fast moving pre-IPO fire-starter! If you enjoy working with complex company structures & are a natural at multi-stakeholder management, then you will enjoy working as an Enterprise CSM with Datadog.

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Technology we use

  • Engineering
  • Sales & Marketing
    • GolangLanguages
    • PythonLanguages
    • RubyLanguages
    • Node.jsFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • SalesforceCRM

Location

We are located steps away from Post Office Square. When we aren't eating free catered lunches, food trucks & other restaurants are easily accessible!

An Insider's view of Datadog

What’s the vibe like in the office?

Purpose-oriented culture is central to our mission at Datadog. The atmosphere we’ve created fosters healthy competition and support for one another. Open communication across the floor encourages cross-team collaboration, and we’re always pushing each other to be the best we can be.

Mike Demarco

Commercial Account Executive

What does your typical day look like?

A day in the life may include reviewing accounts, internal product discussions, demoing our product to customers, analyzing contracts, identifying growth opportunities for our customers, and continuous career development/training. As our Senior CSM, I work on specific team-focused projects while also maintaining a full book of business.

Rachel Askin

Manager, Customer Success

What is your vision for the company?

As a leader at Datadog, I'm personally committed to identifying the best people in Boston and investing in their future. We're a high growth company that prioritizes employee development and career acceleration. The majority of our sales leadership team in Boston has been promoted from within and we expect this to continue as we reach new heights.

Shaunt Voskanian

Vice President of Commercial Sales

How does the company support your career growth?

Datadog has been an amazing place for me to further my career so far. Having the opportunity to work alongside some of the best and brightest sales and technical leadership in the SaaS industry has ensured that no matter what the challenge, our team is given the right tools to succeed.

Joseph Chartier

Account Executive

What are Datadog Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Acme Co. provides Subsidized child care.
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
We promote a healthy work life balance by giving employees the opportunity to take the time off they need.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Datadog offers pre-tax commuter benefits for employees.
Company Outings
We pride ourselves on our fun company outings and creating an outside environment for all teams to interact with each other!
Game Room
Stocked Kitchen
Fully stocked kitchen with unlimited amount of snacks, coffee, and huge variation of drinks.
Some Meals Provided
Catered lunches 3 times a week!
Happy Hours
Happy hours are hosted Once per week.
Relocation Assistance
Fitness Subsidies
We work with nearby gyms and have fitness reimbursement benefits for a wide range of services and activities.
Professional Development Benefits
Job Training & Conferences
Datadog offers
Cross functional training encouraged
Promote from within
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