Sales Operations Manager

| Greater Boston Area

About Drift

Drift is the new way businesses buy from businesses. With its quickly evolving set of tools and playbooks, Drift is the world’s leading conversational marketing platform, trusted by top enterprise businesses like Marketo, Okta, Outreach, Ellie Mae, and over 150,000 other businesses. Sales and marketing teams rely on Drift to connect now with the customers who are ready to buy now. Based in Boston, Drift was founded by serial marketing technology entrepreneurs David Cancel and Elias Torres and is backed by leading venture capitalists including CRV, General Catalyst, and Sequoia.


About the role

Drift’s Operations team sits at the center of all of our go-to-market initiatives. We’re looking for a Sales Operations Manager to join our team and help us drive, enable, and support a rapidly growing Sales team.

What you will be doing on the Ops team at Drift:

  • Partnering with Sales leadership on forecasting and KPI reporting versus goals, and helping identify key strategic insights to improve our business
  • Building and executing territory planning and lead distribution engines that prioritize the right leads at the right time for the right reps
  • Daily, weekly, monthly sales reporting for all of our key business units, down to the individual level
  • Tracking the average sale price, sales cycle, and conversion rates are by sales rep, channel, and source to monitor trends
  • Data deep dives to find pockets of opportunities for our business
  • Analyzing our processes to find ways to optimize our real-time selling motion and increase our speed

About you and what type of things you’ll need:

  • You are a self-starter with a voracious appetite to learn and grow
  • You are able to translate complex data into simple insights, and communicate them effectively
  • You are methodical in your routine and pride yourself in the accuracy of your work
  • You are well spoken and your written and verbal communication is clear
  • You can adapt to rapidly-changing environments and work with cross-functional teams
  • You have a genuine interest in sales, sales methodology, and building the new way businesses buy from businesses
  • A Bachelor’s degree
  • 2-4 years experience in Sales Operations or Revenue Operations

Things you love doing...

  • CRM management (Salesforce workflows, CPQ, customization, reporting)
  • Everything Excel (pivot tables, vlookups, forecasting)
  • Process management (Zapier, Google, Trello, Jira)
  • Other analytics (Amplitude, Heap, Mode, and more)


Drift is committed to being an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Drift is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected]


Read Full Job Description

Location

Right in the heart of Back Bay 🙏

An Insider's view of Drift

What are some social events your company does?

We've been to Nashville, Austin, and Killington for our yearly company retreat! Where to next?!

Drift

Team

How do you collaborate with other teams in the company?

I feel really lucky because I get to work with the Sales, Customer Success, Product, and Ops team on a regular basis. We say "One team, one dream" un-ironically and are always willing to hop into anything that benefits the customer.

Sara

Conversational Marketing Specialist

What makes someone successful on your team?

Our leadership principles are the core of who we are and how we operate every day. Bringing these in to your actions, decisions, and how you deliver results is the surest way to be successful here. Walk the talk. Focus on the customer. Deliver results every single day.

Kari

Director of Learning and Development

What is your vision for the company?

Today, all of our lives run in real-time. As a result, our expectations for how we communicate with businesses have changed: we expect answers in real-time too. Customers have all of the power today, and that’s why we put a premium on how we’re treated. Businesses need to adapt to this shift in order to thrive today, and that’s what we focus on.

David

CEO, Co-Founder

What’s the vibe like in the office?

High-energy! From sales, to marketing, to customer success and beyond everyone rallies around one common goal which is putting the customer first. End of month is always exciting for this reason.

Amanda

Customer Success Manager

What are Drift Perks + Benefits

Retirement & Stock Options Benefits
401(K)
401(K) Matching
Vacation & Time Off Benefits
Sabbatical
After working at Drift for three years, all Drift employees are eligible for a month-long sabbatical.
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
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